Customer Service

Description

Job Summary: We are seeking a positive and empathetic professional for Customer Service, responsible for delivering a satisfying customer experience by managing requests, complaints, and information. Key Highlights: 1. Customer-centric role. 2. Management of requests and complaints through multiple channels. 3. Collaboration with teams to enhance customer experience. We are looking for a professional with a positive attitude, empathy, and a service-oriented mindset to work in the Customer Service area. Their mission will be to deliver a satisfying customer experience through effective management of requests, complaints, and general information. · Key Responsibilities: - Handle inquiries, complaints, and requests via multiple channels (phone, email, chat, etc.). - Provide clear and accurate information about products or services. - Record and track cases in internal systems. - Escalate critical situations according to established protocols. - Collaborate with other teams to enhance customer experience. · Additional Requirements: - Communication and conflict resolution skills. - Proficiency in office tools and CRM systems. - Attention to detail and service orientation.-Requirements- Minimum education: Tertiary years of experience Languages: Spanish, English Keywords: care, costumer, cliente