User Support / Belgrano CABA

Description

Position Summary: We are seeking a proactive and empathetic User Support specialist to provide customer service, manage and resolve incidents, and improve the overall customer experience. Key Highlights: 1. User attention and support 2. Efficient incident management 3. Collaborating to enhance customer experience We are currently looking for a User Support specialist to join our customer service team. Location: Belgrano, CABA. Work Mode: Hybrid (4 days onsite – 1 day remote). **Responsibilities** ✅ Provide user attention and support in response to inquiries or issues. ✅ Efficiently manage and resolve incidents. ✅ Record user interactions and collaborate with the team to enhance the customer experience. **Requirements** **Prior customer service experience (call center).** Strong oral and written communication skills. Proactive profile with initiative to solve problems. Flexibility and resilience to handle various types of inquiries and situations. We seek an empathetic and patient individual when interacting with users, capable of teamwork, sharing information and knowledge, managing time effectively, organizing tasks, solving problems, handling multiple inquiries simultaneously, and performing repetitive tasks while maintaining service quality. **Offered** Prepaid medical coverage for the employee. Hybrid work mode. Welcome kit. Healthy station at the office (fruits and cereals). Snack machine with monthly rechargeable balance. Recreational zones in the office. Discount and benefits portal for dining, education, tourism, shopping, gyms, and more. Birthday leave + gift. Sports activities (soccer, padel). If you are interested in this opportunity and your profile matches the requirements, please apply or send your CV to MariaJose.Garcia@manageresources.com.ar indicating your desired compensation. Employment Type: Full-time Work Location: Hybrid in Belgrano C, Buenos Aires