**Location:**Córdoba, ARGENTINA At Claro, we promote a culture of respect and equal opportunities. We select our talents based on the value they can bring to our business. We are looking for professionals capable of thriving in an environment of digital evolution and innovation, who can create new challenges and develop business opportunities. **Your role will be:** improve the corporate customer experience of new digital and cloud businesses through the incorporation of new business partners and customized services. **Your main challenges will be:** * **Manage** customer needs (training, case support, escalation and customer service) and **metrics** with the customer service provider Call Centers. * **Continuously train** yourself on new products, if required, including their corresponding certifications. * Analyze recurring administrative and technical incidents to develop **plans** based on root cause analysis to drive **process or workflow improvements**. Collaborate with systems and support teams to assess customer needs. Prepare **reports** related to specific incidents or business events. * **Create** **management reports**, monitor and analyze performance indicators for corporate administrative/technical processes. * Promote **projects** and **developments** related to the process according to customer needs, collaborating with partners and internal Claro areas (Systems, Billing, etc). * Participate in service activation and post-sales processes, ensuring optimal **implementation** from a post-sales perspective. **What we need from you:** * Cloud service certifications (AWS, Oracle, etc), Agile methodologies (CX, UX, SCRUM, PO, etc) and/or data analysis (Power BI, SQL, Data Analytics, etc) will be valued. * Knowledge of cloud products, platforms and digital services in general. * Experience in direct interaction with end customers. * Intermediate level of English. * Project management knowledge / Agile Methodologies (Kanban/Scrum). * Experience in analyzing and managing Contact Center KPIs. * Proficiency in Power BI, Excel, PowerPoint or software for creating managerial presentations and product development. * Familiarity with fixed and mobile CRM systems SAP\-STEALTH is a plus. * Simplicity in your way of thinking and acting. * A strong service orientation. **This position is based in Córdoba Capital**