**Excited to grow your career?** BBVA is a global company with more than 160 years of history that operates in more than 25 countries where we serve more than 80 million customers. We are more than 121,000 professionals working in multidisciplinary teams with profiles as diverse as financiers, legal experts, data scientists, developers, engineers and designers. **About the job:** * At BBVA we are currently looking for an **Analyst for the Individual Customer Service Unit \- 3 Months** If you are an entrepreneurial person, eager to learn, grow and face new challenges, this is your opportunity! We are looking for candidates who are willing to take initiative, value the position and BBVA as an organization, and who wish to be part of a dynamic, collaborative, and constantly evolving environment. **Main responsibilities** + Manage inquiries, requests, and complaints received via email (forms), chat, and/or social media. + Resolve procedures derived from customer operations. **What we are looking for** + We prioritize entrepreneurial profiles who demonstrate eagerness to learn and grow, willingness to accept new challenges, initiative, and confidence; candidates who value BBVA and the position. + Mandatory: Teamwork and commitment, contributing to the work and social environment, negotiation skills, good diction, excellent customer interaction, adaptability to change, and high empathy. + Previous experience in call centers (with solid training: diction and vocabulary, cordiality, empathy values, call handling and respective timing) and/or knowledge of banking products/processes, even as a user (desirable), will be valued. + Availability to fill the position temporarily for 3 months. Working hours from 12:30 to 20:00 Hybrid mode Office location: Venezuela 540, Caba **Skills:** Banking