Shopper Operations Sr Analyst

Description

Job Summary: We are seeking a Regional Coordinator for PedidosYa to act as a bridge, monitor operations, and execute strategies—connecting local teams with regional specialists. Key Highlights: 1. Regional Coordination: Bridge between the regional team and local markets 2. Operational Monitoring: Continuous performance tracking and risk identification 3. Multifunctional Synergy: Connection with Performance and Data specialists **Company Description** PedidosYa is part of Delivery Hero, the global leader in food delivery services, operating in \~65 countries. PedidosYa is the leading technology company in delivery and quick-commerce across Latin America. It is a simple, fast, and accessible platform connecting millions of users, businesses, and delivery riders with a wide variety of products and services. PedidosYa operates in 15 Latin American countries and launched PedidosYa Markets in 2020—the first 100% digital marketplace delivering groceries and household essentials within 15 minutes. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX index. **Job Description** * **Regional Coordination:** Serve as the primary liaison between the regional team and local markets, ensuring smooth, structured, and actionable communication. * **Operational Monitoring:** Continuously track performance and key metrics per country to identify risks early. * **Multifunctional Synergy:** Align local team needs with regional specialists in Performance, Data, and Operational Excellence to drive effective solutions. * **Strategic Execution:** Coordinate and drive adoption of processes, tools, and improvement plans aligned with regional priorities. * **Business Management:** Prepare reports, strategic summaries, and key updates to support decision-making during operational review meetings. **Requirements** * 1–3 years of experience in operations, business operations, account management, or regional project coordination. * Prior experience in e-commerce, retail, quick commerce, logistics, or marketplace industries. * Proven ability to interpret KPIs, analyze large data volumes, and detect operational deviations. * Proficiency in data visualization tools such as Looker, Tableau, Looker Studio, or SQL. * Intermediate or advanced English language skills (spoken and written). **Additional Information** * Create value for a large business ecosystem. * Teamwork always: Think solutions and build collaboratively—with positive energy. * Move at the speed of your ideas and take initiative. * Learn, grow, and reinvent yourself: Allow yourself to make mistakes, learn by doing, iterate, and adapt to change. * Generate positive impact on people and the planet. * Work differently, in \#ModoPeYa: what matters is not when or where you work—but the agility of your decisions, your flexibility to adapt, and the results you achieve as a team. At PedidosYa, impact is measured not only by outcomes but also by how we achieve them. We seek top talent—people who resonate with our values, our mindset, and how we think, decide, and collaborate every day. What you achieve is critical—but *how* you achieve it defines us. By working as a team, we drive growth for our business and ecosystem while simplifying everyday life for millions of people. **Learn about our values here**. The diversity of talent strengthens our Culture and organization. We operate as a team in everything we do—and what we love most is fostering diverse and inclusive teams that bring varied perspectives to PedidosYa. Our job opportunities are open to all individuals, regardless of gender identity, sexual orientation, ethnic background, religion, age, disability, and/or other personal characteristics. If you require any reasonable accommodation or specific accessibility support for your interview, please indicate this clearly in your application. Also, feel free to share your pronouns (he/him, she/her, they/them) from your first contact. \#CulturaPeYa \#LaDiversidadNosPotencia