Level 1 Help Desk Operators

Description

Job Summary: We are seeking Level 1 Help Desk Operators to provide first-level technical support, manage incidents, and deliver support for operating systems, applications, and connectivity. Key Highlights: 1. Structured first-level technical support 2. Incident management and problem resolution 3. Opportunities for professional growth Location Buenos Aires, Argentina Category Technical Engineering With over 190,000 people across 50 countries, we help our clients achieve success and positively impact society through responsible innovation. From strategic consulting to cutting-edge technologies, we have surpassed 50 years delivering transformative experiences that reshape organizations, revolutionize industries, and build a better society for everyone. The diversity of our professional team enables us to leverage the strengths, skills, and perspectives of individuals from varied cultures, backgrounds, and career paths, delivering efficient and effective solutions. We invite you to join a company recognized for its innovative DNA, making a difference for our clients and for society. A culture certified as a GLOBAL TOP EMPLOYER, where you can grow and evolve while being authentically yourself. Learn more about NTT DATA and join an innovative company shaping the future: nttdata.com.ar At NTT DATA, we are currently looking for Level 1 Help Desk Operators to join our team!! What will your responsibilities be? * Deliver structured first-level technical support, ensuring proper registration, diagnosis, resolution, or escalation of incidents within defined SLA parameters. * Incident Management + Register, categorize, and prioritize incidents in the ITSM tool. + Perform structured resolution and diagnostic procedures. * Technical Support + Provide support for operating systems, applications, and connectivity. + Execute predefined diagnostic scripts. What do we require from you? * Prior experience in Helpdesk or Call Center environments. * Basic problem-solving methodologies. * Strong communication and documentation skills. Tools and Technologies * ITSM tools (ServiceNow, Remedy, Jira) * Windows 10/11 * Office 365 * Basic networking (IP, DNS, DHCP, LAN/WAN validation) * Remote support tools * POS systems and peripheral troubleshooting * Basic Active Directory knowledge (user unlock/password reset) What do we offer you? * Comprehensive development plan and opportunities for professional growth with continuous challenges. * Premium medical coverage for you and your family. * Home office expense reimbursement. * Campaigns offering significant discounts at restaurants and supermarkets. * Wellhub (gym network and holistic wellness). * Educational discounts. * Subsidized digital platform to study English.