Collections Assistant

Description

Job Summary: We are seeking an assistant to manage customer accounts, identify outstanding debts, reconcile reports, and negotiate payments to maintain service continuity. Key Responsibilities: 1. Daily monitoring of customer account status 2. Negotiation of payment commitments 3. Proactive communication with customers for debt management 1. Monitor customer account status on a daily basis. 2. Identify the origin of outstanding debts. 3. Reconcile automatic debit reports and identify rejections. 4. Notify customers of failed debits to prevent debt accumulation. 5. Execute mass communication campaigns via broadcast messages. 6. Clearly and accessibly inform customers of their updated account status and available payment methods. 7. Conduct follow-up calls to customers with accumulated debt. 8. Negotiate payment commitments to maintain service and conduct follow-ups.-Requirements- Minimum education: Secondary school 1 year of experience Keywords: helper, assistant, auxiliary, aux, assistant, helper, aide, collection, payment, collection