Senior Technical Support

Description

Job Summary: We are seeking a Technical Support professional for a university, responsible for hardware and software diagnostics, repair and maintenance, inventory management, and user support. Key Responsibilities: 1. PC, laptop, and peripheral diagnostics and maintenance 2. Equipment stock and inventory management 3. Coordination with suppliers for repairs and warranties We are Ecosistemas Global, a technology company that connects our clients with tailored, comprehensive, and innovative solutions. We operate in more than 15 countries, including Argentina, Chile, Brazil, Mexico, the United States, and Spain. With 30 years of experience and a multidisciplinary team of over 500 professionals, we are driven by our commitment to grow every project and client we work with. Join our great team! · What are we looking for? A Technical Support professional to join a major university. · Work location: Victoria, San Fernando Work modality: 100% on-site Working hours: Monday to Friday, 7:30 AM to 3:30 PM; Saturdays, 5 hours · What will be your responsibilities? In this role, you will have the opportunity to: - Diagnose, repair, and maintain PCs, laptops, and peripherals used by faculty, administrative staff, laboratories, and classrooms. - Assemble, configure, and upgrade desktop and portable devices. - Provide on-site and remote technical support for basic hardware and software failures. - Manage equipment and spare parts stock and inventory. - Log incidents in the ticketing system and track them to resolution. - Coordinate with suppliers for repairs and warranty claims. What do we require? You must have: - Proven experience in technical support with a focus on hardware (minimum 1 year). - Knowledge of PC and laptop diagnostics and repair (component replacement, cleaning, upgrades). - Proficiency with Windows 11/Linux, OS and driver installation. - Basic networking knowledge: connectivity, Wi-Fi, first-level diagnostics. - Remote access tools (TeamViewer, AnyDesk, RDP). - An organized, proactive profile with strong user-facing skills. - Residency in San Fernando or nearby areas (mandatory). Desirable: - Experience in institutional-scale preventive and corrective maintenance. - Knowledge of Active Directory / Azure AD. - Experience managing networked printers and multifunction devices. - IT certifications (e.g., CompTIA A+ or equivalent). - Currently pursuing a related degree. We offer excellent benefits, growth opportunities, and professional development support. At Ecosistemas Global, we believe diversity enriches our culture and perspectives; therefore, we actively foster an inclusive environment where every individual—regardless of origin, gender, orientation, abilities, or beliefs—is not only welcome but essential to our success. We value and respect all voices, and invite you to join our team, where inclusion is a cornerstone of our values.-Requirements- Minimum education: Tertiary years of experience Keywords: support, apoyo, soporte, tecnologo, tecnico, tech, technician, technology, tecnologia, technologist