E-commerce Analyst

Description

Job Summary: We are seeking a proactive E-commerce Analyst to handle customer complaints, master product knowledge, respond to messages promptly, and maintain ongoing contact with customers—ensuring satisfaction and post-sales service. Key Highlights: 1. Opportunity for professional growth and development. 2. Positive work environment. 3. Flexible working hours. **Job Description:** E-commerce Analyst Our interior cladding company is looking for an E-commerce Analyst. Your primary responsibilities will include managing customer complaints, acquiring in-depth knowledge of our products, efficiently responding to messages, and maintaining continuous contact with customers to ensure their satisfaction. Additionally, you will be responsible for post-sales service and addressing pre-purchase inquiries about our products, delivering excellent customer service at all times. Interior cladding company. Requirements Education and Experience Advanced student or graduate in Engineering, Economics, or related fields. Prior experience in similar roles, preferably within e\-commerce environments. Profile Commercial profile with a proactive attitude. Results-oriented and capable of working independently. Knowledge Proficiency in digital tools related to e\-commerce (management platforms, marketplaces, Excel, or other analytical tools). Familiarity with operational and commercial processes of the online channel. Benefits Opportunity for professional growth and development. Positive work environment. Flexible working hours.