Summary: Seeking a technical lead for the Network Enhanced Support Team responsible for technical guidance, complex troubleshooting, reporting, and driving continuous improvement. Highlights: 1. Primary technical lead for Network Enhanced Support Team 2. Drive continuous improvement through best practices 3. Strong focus on complex troubleshooting and team management **JOB DESCRIPTION** **Responsibilities** * Primary technical lead for the Network Enhanced Support Team (NEST), which includes being responsible for technical guidance, mentoring, and complex troubleshooting * Primary escalation point for issues without existing runbooks or processes * Develop and manage consistent reporting, working effectively at all levels and providing progress communications to stakeholders on a regular basis * Drive continuous improvement by establishing best practices and innovating approaches to program and project management **Qualifications** * BS/BA degree or equivalent experience * 5\+ years of related production network support lead experience in a lead role * Advanced understanding of business technology drivers and their impact on architecture design, performance and monitoring, best practices * Broad support experience, including understanding of Cisco, Juniper, and Fortinet systems * Understanding of SD\-WAN networking * Proven ability to manage multiple efforts, addressing issues in a timely manner ensuring least impact on timeline and overall risk; organized, structured work style * Excellent communication skills, plus proven relationship building abilities * Proven ability to manage a team through ambiguity typical of a large\-scale business initiative and define path forward * Demonstrated initiative and creativity to ensure successful and timely execution – strategic thinker with proven analytical ability * Ability to resolve new issues and develop documentation or processes to enable others to address similar problems in the future * Familiarity with JPMorgan Chase \& Co. policies preferred, as well as retail branch technology and systems **ABOUT US** J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first\-class business in a first\-class way approach to serving clients drives everything we do. We strive to build trusted, long\-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. **ABOUT THE TEAM** Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.