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The professional will analyze large volumes of data, interact with various internal departments, and communicate directly with customers to gather information, validate transactions, and support investigations related to payments and fraud prevention.\n### **Key Responsibilities**\n\n* Ensure secure and efficient processing of deposits and withdrawals, validating the legitimacy of transactions.\n* Identify and monitor suspicious activities—including bonus abuse, multiple accounts, and other fraud attempts—and propose and implement corrective actions.\n* Perform Know Your Customer (KYC) document verification and conduct Enhanced Due Diligence (EDD) procedures when applicable.\n* Use internal tools to review player transactions, identifying potential fraud or money laundering risks.\n* Contact customers through various channels to validate transactions and collect additional information.\n* Collaborate closely with Compliance, Fraud Prevention, Anti-Money Laundering (AML), and Responsible Gaming teams to ensure an integrated risk mitigation approach.\n* Stay up to date on regulations, market trends, and best practices, while contributing to the team’s ongoing training and development.\n\n### **Experience and Qualifications**\n\n* Intermediate English (reading, writing, and speaking).\n* Strong analytical skills for data interpretation and identification of suspicious patterns.\n* High level of attention to detail and accuracy in preparing reports and records.\n* Clear and effective communication, including active phone support.\n* Commitment to confidentiality and high ethical standards.\n* Ability to work independently and collaboratively in a dynamic environment.\n* Prior experience in fraud prevention or payments within online betting or financial services will be considered a plus.\n* Completed or ongoing undergraduate degree in Finance, Law, Business Administration, or related fields (equivalent experience will be evaluated).\n* Proficiency in MS Office suite.\n\n\nAt KTO, diversity is not just a buzzword—it’s our strength. We are committed to building an inclusive environment where everyone feels valued and empowered. Together, we’re not just working on projects—we’re making a real impact in our communities. Join us to celebrate diversity and drive meaningful change!\n\nKTO is licensed for sports betting and online gaming in Brazil under Ordinance No. 2,093/2024, guaranteeing a safe and regulated environment for our operations. **Prohibited Participation**\nIndividuals under 18 (eighteen) years of age;\nPublic officials whose duties are directly related to regulation, control, or oversight of such activities within the federal entity where they hold office;\nIndividuals who have or may have any influence over the outcome of a real sporting event subject to fixed-odds betting, including:\n* Individuals holding positions as sports executives, sports technicians, coaches, or members of technical staff;\n* Referees or assistant referees in sports disciplines, or their equivalents; sports entrepreneurs; athletes’ or coaches’ agents or representatives; sports technicians or members of technical staff;\n* Members of administrative or supervisory bodies of entities managing or organizing sports competitions or events;\n* Athletes participating in competitions organized by entities belonging to the National Sports System;\n\n\nIndividuals diagnosed with gambling disorder, as confirmed by a qualified mental health professional.\n\nWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. 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Founded in 2018 by Andreas Bardun, we are transforming online gaming with a focus on transparency and player satisfaction. \n\nAt KTO.com, we combine the thrill of sports betting with online casino entertainment, tailored to local markets and powered by our proprietary platform for a personalized and seamless experience. \n\nKTO is a rising leader in Latin America, proudly ranked among the top 10 iGaming brands in Brazil. \n\n \n\nJoin us as we set new standards of trust, innovation, and the future of iGaming. \n\nWe are looking for a proactive and detail-oriented IT Support Analyst to join our IT team. This professional will be responsible for analyzing and resolving technical issues reported by corporate users, as well as developing efficient solutions to ensure business continuity. The role requires analytical and development skills, along with the ability to collaborate with cross-functional teams to deliver high-quality support.\n### **KEY RESPONSIBILITIES**\n\n* Analyze bugs, issues, and requests reported by corporate users.\n* Diagnose root causes of software problems and propose effective solutions.\n* Develop and implement alternative solutions to resolve technical issues.\n* Provide temporary and long-term solutions that ensure business continuity.\n* Escalate complex issues to senior developers or other relevant teams when necessary.\n* Ensure timely and effective resolution of escalated issues, minimizing impact on operations.\n* Maintain detailed records of issues, implemented solutions, and temporary workarounds.\n* Generate regular reports on issue status and resolution progress.\n* Communicate effectively with corporate users to understand their concerns and provide updates on resolution progress.\n* Collaborate with cross-functional teams to ensure issues are resolved effectively with minimal impact.\n\n### **REQUIRED EXPERIENCE AND QUALIFICATIONS**\n\n* Previous experience in software development or technical support.\n* Strong analytical skills to identify and resolve technical issues.\n* Knowledge of relevant programming languages and frameworks.\n* Ability to communicate clearly with corporate users and technical teams.\n* Capacity to work in a team environment and manage multiple tasks simultaneously.\n\n\nAt KTO, diversity isn't just a buzzword—it's our strength. 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