IT Technical Support Coordinator

Description

Job Summary: We are seeking a dynamic and service-oriented IT Technical Support Coordinator to lead daily operations and ensure an excellent service experience. Key Highlights: 1. Lead the daily operations of the IT Technical Support team 2. Ensure an excellent service experience for internal users 3. Drive continuous improvements in processes and documentation Our team continues to grow, and you can be part of it. We are looking for a dynamic individual with a strong service orientation and the ability to lead teams. We invite you to join a leading multinational company in Security Systems, whose positioning focuses on innovative technological solutions, system connectivity, and customer experience. We operate in 18 countries worldwide and have over 35 years of market experience. We are hiring an **IT Technical Support Coordinator**, responsible for leading daily technical support operations, ensuring an excellent service experience for our internal users, and guaranteeing compliance with established service level agreements (SLAs). We seek candidates with experience leading technical support or help desk teams, strong internal customer orientation, and the ability to drive continuous improvements. Location: Palermo, CABA. Work Modality: Hybrid 4x1 (4 days onsite). Schedule: Monday to Friday, 9 AM to 6 PM. ✅ **Key Challenges:** * Coordinate daily operations of the IT Technical Support team, ensuring proper assignment and tracking of incidents and requests. * Lead and develop the team through feedback, coaching, and performance monitoring. * Ensure SLA compliance by monitoring backlog, response times, and resolution quality. * Manage escalations, critical incidents, and requests from key users. * Drive improvements in processes, documentation, and the team’s knowledge base. * Supervise management of technological assets and user onboarding, offboarding, and transfer processes. * Coordinate activities with Infrastructure, Security, Projects, and external vendors. * Generate management reports and KPIs to support decision-making. * Identify opportunities for automation and optimization of operational processes. ✅ **What We Are Looking For:** * Advanced students or graduates in fields related to Computer Science, Information Systems, Networks, or Telecommunications. * Experience leading IT Technical Support or Help Desk teams. * Knowledge of IT service management, SLAs, and incident management. * Experience using ITSM tools, preferably Jira. * Knowledge of Active Directory / Microsoft Entra ID and Microsoft 365\. * Experience managing technological assets and supporting internal customers. * Knowledge of ITIL or other IT service management best practices (desirable). * Technical/Intermediate English (desirable). * Service-oriented profile with strong organizational, leadership, and continuous improvement capabilities. **Join Verisure and enjoy these amazing benefits!** Swiss Medical health insurance for you and your immediate family. ️ Meal benefit. Annual Performance Bonus. Comprehensive Well-being Program: Wellhub. Professional Development and Learning via e-Learning platforms and training programs. Exclusive Benefits Platform: access to special pricing from top brands. Discounts at leading universities and educational institutions. Discount on Verisure alarms for employees. We understand that organizational culture is key when choosing your next professional challenge. Therefore, we would like to introduce you to Verisure Argentina’s DNA so you can learn about our value proposition that makes us one of the best companies to work for in our country: * Passion in everything we do; * Commitment to making a difference; * Constant innovation; * Winning as a team; * Trust and accountability; At Verisure, we are committed to fostering a diverse and inclusive workplace, recognizing that diversity of thought and background strengthens and drives innovation within our teams. We reject all forms of discrimination and prejudice and believe in equitable access to opportunities for all individuals, regardless of gender, age, disability, race, sexual orientation, or any other factor. If you feel you share these values with us, we invite you to join Verisure Argentina to protect together what matters most to us!