Summary: The Client Services Associate serves as the primary point of contact for clients, managing project preflight, client requests, and ensuring successful project execution by liaising between production and clients. Highlights: 1. Serve as the central point of contact for clients and production staff 2. Collaborate with production to scope projects and provide estimates 3. Proactively learn client needs and ensure high-quality deliverables The Client Services Associate is the first point of contact for clients and it is responsible for liaising between Production and the client, completing the preflight of new projects, entering projects on PA and internal PD and sending projects to Production. **DESCRIPTION** * Respond to client requests for new project initiatives through our centralized technology * Collaborate with various members of the production team to assess the scope of work and produce cost and timeline estimates for translation projects and requests * Initiate all project related work by providing detailed budget, schedule and instructions to the project team and by anticipating pitfalls or potential roadblocks to successful completion * Ensure that any pitfalls are addressed and resolved with the client before being submitted to the production team * Where applicable, initiate some project specifics to set the production team/individual project up for success * Take a proactive role in learning about clients’ industry, business needs and company culture, educating the project team, and providing a high level of service * Monitor and communicate project progress, ensure strict adherence to deadlines and budgets and ultimately produce high quality deliverables * Serve as the central point of contact for and liaison between external client contact and internal production staff * Set and fulfill client expectations * Comply with all ISO regulations, processes and procedures * Potentially troubleshoot problem projects * Understand and abide by individual project instructions and effectively communicate to the production team * Investigate client complaints where applicable * Discuss issues with clients and production staff and creatively problem solve to alleviate issues * Complete any other tasks that are deemed appropriate for the role as assigned by a manager/supervisor * Superior written and spoken communication skills in **English** * Excellent problem solving and analytical skills; must be able to take active measures to solve problems and commit to a high level of service * Effective time management and ability to multi\-task in a fast\-paced environment * Proficiency in Microsoft Office (Word, Excel, Outlook) * Ability to work well with people from a variety of different backgrounds and cultures, being able to work independently and as part of a team **REQUIRED EXPERIENCE AND QUALIFICATIONS** * Minimum Bachelor’s degree or its equivalent * Experience in customer service * Knowledge of an additional language is a plus * Experience coordinating projects and assignment of resources *In order to apply, please submit your CV in* ***English***