At **ADT Security Services**, a leading multinational company in the field of Electronic Security, we are seeking a **Monitoring Center Leader** who will be responsible for directing, coordinating and optimizing surveillance operations, incident response and real-time critical event analysis within the Monitoring Department. Your mission is to ensure security, operational continuity and protocol compliance through the efficient use of monitoring technologies, incident management and team leadership. **Main Responsibilities** * Supervise the continuous operation of the monitoring center, ensuring proper reception, analysis and response to events. * Lead teams of supervisors, coordinators and operators, promoting best practices, ongoing training and adherence to procedures. * Coordinate with physical security, IT, maintenance and operations departments to ensure comprehensive incident response. * Implement and improve response, escalation and communication protocols for critical events. * Monitor performance indicators (KPIs) and generate periodic reports for management. * Evaluate and propose technological improvements in video surveillance systems, alarms, sensors, management software, etc. * Serve as the technical and operational reference during internal and external audits. **Role Challenges** * **High operational pressure**: Make quick and accurate decisions in critical or high-risk situations. * **Managing teams in rotating shifts**: Maintain motivation, discipline and performance in a 24/7 environment. * **Technological integration**: Adapt to diverse and constantly evolving systems. * **Strategic vision**: Balance daily operations with continuous improvement and innovation. **What We Expect From You** * Technical or university degree in Security, Systems, Engineering or related fields. * Experience leading teams, preferably in monitoring centers, electronic security or critical operations management. * Strong leadership attitude, interpersonal skills, proactivity, problem-solving ability and multitasking coordination. * Knowledge of CCTV, alarm systems, monitoring software and security protocols. * Intermediate English level (desirable). * Availability to work Tuesdays to Fridays from 9:00 AM to 6:00 PM, Saturdays from 8:00 AM to 5:00 PM, on-site. * Residence in the Northern Zone or surrounding areas (desirable)