San Nicolas de los Arroyos Call Center & Customer Service Job Listings

Indeed

Collections Analyst

We are looking for Collections Analysts to manage cases with delinquency over 90 days, within an environment that combines experience, technology, and professional support. **What will you do?** * Contact customers with overdue debts and manage effective agreements. * Negotiate payment proposals using specific strategies according to each delinquency stage. * Manage your assigned portfolio by applying defined strategies, focusing on meeting recovery targets. * Resolve complex situations using tools and team support. * Improve the customer's experience and credit status through empathetic and efficient management. **What will you learn?** * Work alongside your supervisor and support teams who guide you, train you, and provide practical tools to improve your negotiation skills daily. * Develop commercial, analytical, and decision-making skills in an environment committed to constant innovation in collection processes. **Required Experience** * Collections or recoveries \- sales \- commercial retention * Experience contacting delinquent customers (ideally with \+6\+ 90 days of delinquency). * Ability to negotiate payment plans and secure firm repayment commitments. * Experience in high-volume phone contact environments with metrics and goals. * Good objection handling, active listening, and empathy. * Ability to maintain difficult conversations oriented toward closing agreements. * Work with goals and metrics * Experience working in environments with clear KPIs (recovery rates, payment promises, contact effectiveness, etc.) * Experience meeting monthly or weekly performance targets. * Use of digital tools * Experience with collections management systems, CRM, automatic dialers, etc. * Agility in recording activities in systems while maintaining conversation with the customer. **Bonus (*****desirable*** **but not mandatory)** * Experience in judicial or pre\-legal collections. * Basic knowledge of financial regulations or collection rules (e.g., consumer protection). * Basic Excel or management reporting skills. **Available Shifts \| Part Time \| Onsite (CABA, San Nicolás):** * Morning Shift: Monday to Friday, from 9 AM to 3 PM. * Afternoon Shift: Monday to Friday, from 3 PM to 9 PM. If you are interested in joining a dynamic, results\-oriented team with continuous professional support, we look forward to receiving your application! Job type: Part time Salary: $750\.000,00 \- $1\.000\.000,00 per month Application question(s): * What is your expected compensation for a part\-time position? * Do you have availability to work onsite in CABA (San Nicolás)? * Which shift do you prefer? Experience: * contacting customers with overdue debts: 1 year (Required) Work location: Onsite job

Av. Alberdi 361, B2900 San Nicolás de Los Arroyos, Provincia de Buenos Aires, Argentina

ARS 750,000-1,000,000/year