### **Field Service Tech Lead (Ref. 124117)** **Project Overview** Join a strategic Accenture project in collaboration with a global leader in machinery, construction, and industrial solutions! We are seeking a Field Service Tech Lead – Senior / Specialist with strong expertise in Microsoft Dynamics 365 for Finance and Operations to lead the design, development, and configuration of large-scale applications, with a focus on optimizing field service processes. You will serve as the expert reference point, collaborating with multiple teams to define high-impact solutions within a dynamic and highly complex environment. The position is 100% remote, with occasional attendance at Accenture’s offices (Parque Patricios, CABA) and occasional travel as required by the project. **Key Responsibilities** * Lead the design, development, and configuration of large-scale applications on Microsoft Dynamics 365. * Act as the primary technical point of contact and subject matter expert (SME). * Facilitate workshops for requirements gathering and ensure alignment with business objectives. * Manage the technical team, defining and prioritizing activities to achieve effective performance. * Develop and implement best practices for application design, integration, and security. * Analyze and optimize existing processes to improve operational efficiency and effectiveness. * Ensure adoption of industry trends and leading technologies to drive innovation. * Provide solutions to complex problems, both for the immediate team and cross-functional teams. * Actively contribute to key decisions regarding architecture and solutions. * **Required Qualifications and Skills** * Advanced experience with Microsoft Dynamics 365 for Finance and Operations (with focus on Field Service or related Customer Engagement modules). * Implementation and customization of complex D365 solutions for incumbent business processes. * Large-scale data integration with other products or legacy systems (Azure Logic Apps, Service Bus, SOAP, middleware, APIs). * Large-volume data migration in Microsoft Dynamics 365 projects. * Design and definition of scalable and maintainable technical solution architectures. * Translation of business requirements into detailed technical and architectural solutions. * Use of templates and reusable components for D365. * Management and definition of security principles for D365 and Azure environments. * Experience with SQL scripting (T-SQL) and database management in D365 contexts. * Experience testing large-scale solutions (regression, performance) and version control. * Proficiency with CI/CD pipelines and automated testing for D365. * Experience with Power Platform (Power Apps, Power Automate, Power BI) integrated with D365. * Experience working under Agile methodologies (Scrum / Kanban). * Advanced English (mandatory). **Desirable Skills** * Ability to make key decisions at team and solution levels. * Excellent collaboration and management skills with multidisciplinary and cross-functional teams. * Strategic vision for solving complex technical problems. * Innovation-oriented leadership focused on continuous improvement of service processes. **Project Environment and Benefits** * Work mode: 100% remote, with possible occasional visits to Accenture offices (Parque Patricios, CABA) and potential for travel. * Working hours: Monday to Friday, 9 AM to 6 PM. **How to Apply** If you have relevant experience and want to join a challenging global project, we’d love to meet you! Apply directly via the link below and join the Accenture team to continue driving innovation alongside Caterpillar. Follow us on LinkedIn to learn about more opportunities and updates from the Accenture team.