In-person user support and ticket management. Preventive assessments on dialing equipment (DIGICARD) and periodic visits to production areas. Management of mobile lines and inventory control (PCs, laptops, cell phones, printers, monitors, projectors). Support and escalation of incidents across various platforms: SAP, Viandas, Scato, Workplace, Loyal, Axis Camera Station, among others. Remote support to other plants (Acopios). Management of technological waste through DRIE. Support for cybersecurity incidents and self-service HR platforms (pay slips, vacations, advances, etc). Creation of SOLPEDS, invoice management in VIM, and tracking of permissions and access. Active monitoring of devices using Zabbix. Support for network equipment and devices such as turnstiles, LED signage, card readers, NIRs, humidity meters, etc. At ITSM, we are looking for a professional to perform the role of Level 1 Technical Support in San Lorenzo. Hiring will be direct with ITSM. Requirements Previous experience in on-site and remote technical support. Knowledge of networks, incident management, and monitoring tools (Zabbix or similar). Proficiency in SAP and associated tools (desirable). Good organizational skills, autonomy, and focus on internal customer service. Benefits Direct hiring under ITSM agreement. **Working hours:** 9:00 AM to 6:00 PM. Swiss Medical health coverage. Ongoing training opportunities. 100% on-site work schedule at the San Lorenzo plant. Positive work environment and opportunities for growth within a company with strong regional presence.