At **Humand**, we empowers organizations to transform their internal communication, culture, and human resources processes all in one place. **Interested in being at the forefront of HR’s digital evolution?** We’re looking for a **Technical Support Specialist** to join our fast\-growing team that will work with our customers based in America and Europe. You’ll be the frontline hero for our clients — resolving technical issues, improving support processes, and ensuring that users across the globe get the help they need, fast. This is a high\-impact, cross\-functional role ideal for someone who thrives in fast\-paced, collaborative environments and loves digging into the details to find the root of a problem. ️ **Main Responsibilities** * Act as the **first point of contact** for technical issues via email, chat, and calls * Deliver **Level 1 and 2 support**, resolving or escalating issues efficiently * Collaborate with our **R\&D team** to replicate bugs and recommend fixes * Ensure **SLA targets** are met for response and resolution times * Communicate with clients clearly, providing updates and guidance * Maintain accurate documentation of **technical issues and solutions** * Lead **training sessions** to empower clients with self\-service skills * Present **weekly reports** to clients and internal stakeholders * Suggest improvements to make our support even better. ️ **What we value** * 3\+ years of experience in **technical support** or **customer service** * Intermediate knowledge of **Python scripting** – you can run, tweak, and adapt scripts to automate tasks * Excellent communication in **Portuguese and** **English** (bonus points for **Spanish**) * Strong **SQL skills** – you can write queries and analyze relational data * Experience with **API integrations** and troubleshooting RESTful services * Understanding of **SSO, SAML, and OTP** for secure access * Familiarity with **Redash** or similar reporting tools * Awareness of **network security fundamentals** (firewalls, VPNs, protocols) * Comfortable with **issue tracking tools** like Jira or Zendesk * Flexibility to attend **calls in European working hours (GMT\+3\)** * Experience working with **remote teams** across time zones * A methodical, empathetic problem solver with a high attention to detail If you're passionate about technology, problem\-solving, and want to be part of a fast\-growing startup, **we’d love to have you on board!** Our **mission** is empower people at work, making them happier and more successful. **Our purpose:** **to bring happiness to the world of work** Read more about us at: humand.co