**OUR MISSION!** In the Global Network Song team, we help leading companies in Latin America, the USA, and Canada innovate in their customer experience capabilities. Within this team, in Service, we work with business leaders to design and implement engagement strategies that improve customer service experiences, primarily by optimizing contact channels, focusing on the latest trends and powered by the most innovative platforms in the market. By using the right combination of platforms, processes, and operations, we help our clients achieve new levels of connectivity, engagement, and business benefits. We offer access to training, official certifications, and professional development in a dynamic and changing environment where experts from Argentina and around the world will be your mentors and coaches. You will work integrated with different areas of Accenture in multidisciplinary teams distributed worldwide. **WHAT IS A DAY OF CONSULTING AT ACCENTURE LIKE?** In our project-based work model, we constantly change topics, teams, clients, and are in continuous learning. We study: we train on the latest trends in our area, behaviors, processes, technological tools, and global best practices, so we are ready to deliver a world-class experience for our clients. We diagnose: we understand our clients' challenges, gather relevant information to assess their current situation and aspirations. We design: we shape the optimal solution that solves our clients' problems, generating competitive advantages in the market. We recommend: we present a transformation plan with clear benefits and the corresponding investment and effort requirements. We share: we work within a global network, learn from it, and share our experience with other team members. **WHAT ARE WE LOOKING FOR?** * University degree, preferably in Business Administration, Marketing, Economics, Engineering, or Systems. * Project Management experience. * Advanced proficiency in Excel and PowerPoint. * Advanced or bilingual English. * Experience in one or more of the following Service strategies: * Knowledge in developing customer service strategies, contact center transformations, customer journey development and improvement, customer analytics, cloud implementation, workforce optimization, design of customer service solutions, and/or design and implementation of customer service processes. * Functional and/or technical experience implementing Voice / Non\-voice solutions, such as IVR, Callback, Web, Email, Chatbot, SMS, Social Media. **Nice to have**: * Experience with Cloud/On\-premise Contact Center platforms. * Practical experience and/or certifications in leading Contact Center / Customer Service platforms such as: * Salesforce Cloud * Genesys Cloud CX * AWS * Amazon Connect * Nice CX one * Microsoft cloud * Google Cloud * Avaya