Kretz, a prestigious company in constant growth and expansion with over 60 years of experience, dedicated to the design, production, and sale of technological solutions for commerce and industry. It has business units in Argentina, Mexico, and Brazil and exports its products to Latin America and the Middle East. We are currently seeking a **Help Desk**. **Main responsibilities of this position include:** \- Provide first-level technical support to users, resolving issues related to company software and hardware. \- Record and manage incidents through the ticketing system, ensuring proper follow-up until resolution. \- Install, configure, and update software applications according to user needs and company security policies. \- Collaborate with other IT teams to identify and resolve recurring issues and improve support processes. \- Maintain detailed documentation of procedures and solutions, contributing to the shared knowledge of the technical support team. **Requirements** \- At least 2 years of previous experience in help desk or technical support roles. \- Advanced knowledge of IT infrastructure management software and information security. \- *On-site work mode.* Proactive attitude, problem-solving ability, and an innovative approach to challenges will be highly valued. Excellent interpersonal and communication skills are essential. **Benefits:** · The position is on-site. The facility is located in Pueblo Esther (Buenos Aires - Rosario highway) and offers included transportation service to assist employees in reaching the company. · Professional and language training opportunities. · Birthday day off. · Extended maternity and paternity leave. · Additionally, we offer excellent employment conditions and the opportunity to join a leading, highly challenging company in its field that is constantly developing and innovating. Job type: Full-time Workplace: On-site employment