Customer Experience Analyst

Description

Position Summary: We are seeking a professional for customer service and support, administrative management, event coordination, and graphic design at an educational consulting firm. Key Highlights: 1. Customer service and support responsibility 2. Administrative management and optimization using AI and automation 3. End-to-end event coordination and graphic design Our client is a consultancy dedicated to the training and development of professionals and leaders in educational institutions nationwide. WHAT CHALLENGES AWAIT YOU? Serve as the point of contact for customer service and support, responding to client inquiries regarding access, payments, invoices, and other administrative matters. Perform general administrative management and database maintenance, optimizing internal processes using artificial intelligence and automation tools. Coordinate events in their entirety, including logistics for travel and in-person meetings. Design and communicate institutional presentations and attractive graphic assets for social media publications. · WHAT DO WE EXPECT FROM YOU? Proven experience of at least two years in customer service, support, and administration. Knowledge of Artificial Intelligence and task automation processes will be valued. Education or knowledge in Graphic Design and/or Administration. Intermediate or advanced English proficiency (B2 or C1). Work location: Fisherton, Rosario.-Requirements- Minimum education: Tertiary years of experience Languages: English Skills: Customer service, Customer support Keywords: analyst