We are looking for a Customer Service Analyst to join our Customer Care Center. The selected candidate will be responsible for providing comprehensive customer support via the 0800 hotline, handling inquiries, complaints, and technical assistance, ensuring a clear, empathetic, and solution-oriented service experience. **Key Responsibilities:** Answer incoming 0800 calls in a courteous, professional, and empathetic manner. Handle general inquiries regarding products, usage, features, availability, and processes. Log and track customer complaints, ensuring accurate data entry into the system. Provide basic technical assistance on products, guiding customers on proper usage and identifying potential deviations. Identify cases requiring escalation to Technical Support, branch offices, or other internal departments, and manage the appropriate referral process. Verify key customer and product information (purchase details, batch number, date, usage conditions). Maintain clear, organized communication aligned with the company’s tone and values. Meet defined response times and service-level agreements (SLAs). Follow up on open cases until resolution or closure. Accurately document each interaction to ensure traceability and case continuity. Identify opportunities for process, information, or product improvements based on customer interactions. **Work Schedule:** Monday through Friday, 8:00 AM to 5:00 PM, in a hybrid format—3 days remote and 2 days in-office. In-office days take place at Rex’s offices located at Sáenz Peña 2227 – San Andrés – San Martín District. We are a company dedicated to improving people’s lives. We are more than a paint company—we are home, we are family, we are legacy. We are a leading company continuously growing to get closer to our customers while upholding the same values that have always distinguished us. \#SomosRex. Requirements Completed secondary education. Minimum 2 years of prior experience in customer service roles. Benefits A birthday day off. A birthday gift card. Employee discount at Rex. Exclusive benefits and discounts platform: Soy Rex. ‍ ️ 50% discount on Megatlón and SportClub memberships. Insurance discounts. University discounts. Discounts at the University Language Center. ‍ ‍ ‍ Family leave.