Customer Service Representative Senior

Description

Job Summary: Corteva Agriscience is seeking a Customer Service Representative Senior to serve as the liaison between customers, the sales team, and internal departments, ensuring efficient order management and delivering a differentiated service experience. Key Highlights: 1. Being part of a team that is building the future of agriculture 2. Key coordination in quality and continuous improvement processes 3. End-to-end comprehensive order management At **Corteva Agriscience**, you will help grow what comes next. No matter your role, you will be part of a team building the future of agriculture—solving the world’s food challenges through innovation, technology, and by putting people at the center. We are currently looking to add a **Customer Service Representative Senior** to our Customer Service team in Vicente López, Buenos Aires. In this role, you will be responsible for acting as the liaison between customers (companies, distributors, and producers), the sales team, and internal departments, ensuring efficient order management and contributing to a differentiated service experience. You will play a key role in coordinating processes, ensuring quality, compliance, and continuous improvement within a dynamic and challenging environment. **Your key responsibilities:** * Manage orders end-to-end—from receipt through to final delivery—ensuring quality and compliance at every stage. * Coordinate with internal departments such as logistics, billing, credit, collections, production, and quality to ensure smooth operations. * Provide daily support to sales representatives and customers, resolving inquiries and managing requests. * Track orders proactively, identifying and managing deviations. * Process orders in systems (SAP, Oracle, or others), ensuring accurate data entry and timely updates. * Prepare operational reports and provide visibility into order status and commercial management. * Identify process improvement opportunities and collaborate on optimization initiatives. **Requirements** * Bachelor’s degree in Business Administration, Marketing, or related fields. * Minimum of 2 years of experience in customer service or order management roles. * Experience with SAP and/or Oracle systems. * Intermediate/advanced proficiency in Excel. * Proficiency in English, both written and spoken. * This position is offered under a fixed-term employment contract. Corteva Agriscience is an equal opportunity employer. We are committed to embracing our differences to enrich lives, advance innovation, and boost company performance. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, military or veteran status, pregnancy-related conditions (including pregnancy, childbirth, or related medical conditions), disability or any other protected status in accordance with federal, state, or local laws.