Position Summary: A telecommunications company is seeking a Level 2 Technical Support Analyst to handle incidents, track cases, and verify connectivity. Key Highlights: 1. Incident handling and follow-up for telephony, internet, and data services 2. Connectivity, link, and IP telephony verification 3. Telecommunications company with favorable employment terms A telecommunications company is looking to incorporate a Level 2 Technical Support Analyst into its technical support team. Main responsibilities include: - Handling Level 2 incidents related to customer telephony, internet, and data services. - Following up on incidents with customers. - Verifying connectivity, links, and IP telephony issues. - Creating tickets and escalating cases to Level 3 support. Requirements: - Proven experience of more than 2 years in telecommunications companies or related technical support sectors. - Electrical technician or related degree. The company offers favorable employment terms