Summary: This entry-level Customer Service Analyst position focuses on resolving customer issues, providing ongoing support, and ensuring efficient service delivery. Highlights: 1. Serve as a single point of contact for internal partners and external clients. 2. Address client needs through necessary analyses and communicate resolutions. 3. Opportunity to grow your career and make a real impact. Job Req Id: 26957160 Location(s): Buenos Aires, Buenos Aires F.D., Argentina, , Remote Job Type: Remote Posted: Apr. 23, 2026 **Discover your future at Citi** -------------------------------- Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact. **Job Overview** ---------------- The Customer Service Analyst 1 is an entry\-level position responsible for assisting in customer related activities and providing resolutions in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. **Responsibilities:** * Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues * Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards * Conduct necessary analyses to address client needs * Communicate resolutions to clients * Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. **Qualifications:** * Previous relevant experience preferred * Experience in customer service * Proven investigative, analytical and risk management skills * Demonstrated ability to present concepts and influence/lead change * Consistently demonstrate clear and concise written and verbal communication * Consistently deliver high\-quality customer service with focus on building client relationship and achieving quality results **Education:** * Bachelor's degree/University degree or equivalent experience \- **Job Family Group:** Customer Service \- **Job Family:** Institutional Customer Service \- **Time Type:** Full time \- **Most Relevant Skills** Please see the requirements listed above. \- **Other Relevant Skills** For complementary skills, please see above and/or contact the recruiter. \- *Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.* *If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review* *Accessibility at Citi**.* *View Citi’s* *EEO Policy Statement* *and the* *Know Your Rights* *poster.*