Operations Manager

Description

Summary: Seeking an Operations Manager to lead Insurance Tracking / Customer Care, driving operational excellence through people, process, and performance in a fast-paced environment. Highlights: 1. Lead and develop supervisors and teams to ensure high-quality service delivery. 2. Drive continuous improvement initiatives and ensure compliance standards. 3. Manage staffing, capacity, and represent the team to internal stakeholders. We’re seeking a dynamic **Operations Manager** to lead our Insurance Tracking / Customer Care operation. This role is ideal for someone who thrives in fast‑paced environments, enjoys solving complex challenges, and is passionate about driving operational excellence through people, process, and performance. You will own the operation end‑to‑end, lead supervisors and teams, and ensure high‑quality, compliant service delivery while aligning operational performance with broader business goals. **Duties and responsabilities** * Own and lead daily operations, ensuring service quality, productivity, and KPIs are consistently met. * Lead, coach, and develop supervisors, helping them grow as people leaders and operational owners. * Act as the primary point of escalation for operational issues, supervising timely and effective resolution. * Define, execute, and monitor short‑ and long‑term operational goals and action plans. * Monitor performance metrics, quality standards, absenteeism, and team climate. * Drive continuous improvement initiatives, identifying root causes and implementing sustainable solutions. * Ensure compliance with internal controls, policies, and procedures to minimize operational and financial risk. * Manage staffing and capacity planning to meet business demands and service‑level goals. * Lead recruitment, onboarding, performance management, and development of supervisors and team members. * Represent your team with internal stakeholders and clients, providing clear updates and defending operational outcomes. **Basic Requirements** * Associate’s degree or equivalent work experience. * 2–3 years of supervisory experience in operations or related fields. * Advanced English level * Knowledge: HR policies, workflow management tools, and compliance standards. **What We’re Looking For** * Proven experience managing operations and leading leaders (supervisors with their own teams). * Strong background in customer care, service, or processing environments (call center experience preferred). * Ability to balance hands‑on tactical execution with strategic, long‑term planning. * Strong people‑leadership skills, with the ability to inspire, develop, and retain high‑performing teams. * Excellent communication, problem‑solving, and decision‑making skills. * Analytical mindset with the ability to translate data into action. * Collaborative approach with a strong results orientation. * Solid business acumen and ability to connect operational performance to company objectives. ### **Why Join Us?** * Be part of a global organization with opportunities for collaboration and growth. * Lead a high‑impact operation that directly contributes to client and business success. * Work in an environment that values leadership, accountability, innovation, and continuous improvement. * Grow your career while making measurable, lasting operational improvements. *At Assurant, we celebrate the differences that make us who we are. By assembling extraordinary teams from a variety of races, religions, sexual orientations, gender identities, ages, experiences, and abilities, we’re able to better reflect the global communities where we live and work. By working to remove barriers, we ensure equity for everyone. The pursuit of inclusion rests with each of us. Because it’s only by listening to and representing the unique voices of every individual that we can innovate for all.* For further information about Assurant, please visit our website: https://www.assurant.com/ If no application deadline is provided, this role may be a pipeline requisition, and we'll continue to collect applications on an ongoing basis, or there is no requirement for this information in the location where the role is posted. Any posted pay range considers a wide range of compensation factors, including candidate background, experience, and work location, while also allowing for salary growth within the position. **Helping People Thrive in a Connected World** Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com. **What’s the culture like at Assurant?** Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 15 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way. **Company Overview** Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender\-placed insurance products, and other specialty products. **Equal Opportunity Statement** Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions. **Job Scam Alert** Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here.