Level 1 Support

Description

Job Summary: We are seeking a professional to handle, diagnose, and resolve incidents, analyze root causes, manage technical requests, and monitor platforms—ensuring SLA compliance. Key Highlights: 1. Resolve incidents and analyze root causes 2. Manage technical requests and monitor platforms 3. Participate in implementations and technological projects Join Stefanini! At Stefanini, we are more than 30\.000 brilliant minds, connected from 41 countries, doing what they love and co\-creating a better future. You definitely don’t want to miss out! **** Why will we choose you? Because the challenges you’ll take on reflect your ambitions! **Responsibilities and Authorities** **Main Responsibilities** * Handle, diagnose, and resolve incidents. * Analyze root causes and propose definitive solutions for recurring issues. * Manage technical requests related to hardware, software, networks, operating systems, and corporate applications. * Perform preventive and corrective maintenance tasks. * Monitor the operation of technological platforms and services. * Document procedures, solutions, and knowledge bases. * Coordinate with infrastructure, development, vendor, and other technical teams as needed. * Participate in implementations, upgrades, and technological projects. * Ensure compliance with service level agreements (SLAs). **Requirements** * Degree in Computer Science, Information Technology, Networking, or related field (completed or in progress). * Minimum 2 years of experience in technical support or help desk roles. * Knowledge of Windows and/or Linux operating systems. * Experience in basic network administration (TCP/IP, DNS, DHCP, VPN). * Proficiency with ticketing and remote support tools. * Knowledge of Active Directory, Microsoft 365, and user management. * Ability to perform analysis and resolution of complex technical problems. * Availability for on-call duty or after-hours support (if applicable). **Preferred Qualifications** * Technical certifications (ITIL, Microsoft, Cisco, or others). * Knowledge of virtualization, cloud, and cybersecurity. * Experience in corporate environments with multiple sites or clients. **Competencies** * Customer orientation and service mindset. * Analytical ability and problem-solving skills. * Teamwork. * Effective communication. * Organization and prioritization skills. * Proactivity and autonomy. **Requirements and Qualifications** Are you looking for a place where your ideas shine? With over 38 years of experience and a global presence, at Stefanini we transform tomorrow—together. Here, every action matters and every idea can make a difference. Join a team that values innovation, respect, and commitment. If you are a disruptive individual, committed to continuous learning, and innovation is in your DNA, then we’re exactly what you’re looking for. Come and let’s build a better future—together!