Technical Support Manager

Description

Position Summary: Scienza Argentina is seeking a Technical Support Manager to lead, coordinate, and optimize the support team, ensuring operational continuity and efficiency in incident resolution. Key Highlights: 1. Lead and coordinate the technical support team 2. Strategic management of infrastructure and technological renewal 3. Resolution of complex incidents and continuous improvement At Scienza Argentina, a leading company in the distribution and management of medications for specialized therapies, we are looking for a Technical Support Manager to join our Systems team. **Your role objective:** Lead, coordinate, and optimize the technical support team to ensure the company’s operational continuity, minimize downtime, and guarantee maximum efficiency in incident resolution Key Responsibilities **Team Management:** Coordinate shifts within the area, evaluate performance, and train technical support analysts. **Operational Control (SLAs):** Monitor the support ticket flow to ensure adherence to resolution timeframes and prioritize support for business-critical users. **Strategy and Infrastructure:** Plan and execute the preventive technological renewal plan for the IT asset fleet, and efficiently manage inventory of supplies and fixed assets. **Resolution of Complex Incidents:** Intervene in complex technical escalations, coordinating solutions with other IT departments or negotiating with external hardware/software vendors. **Continuous Improvement and Reporting:** Prepare monthly executive reports for the Systems Management team and identify recurring issues to implement definitive solutions or automation. **Working Hours:** Monday to Friday, 9:00–18:00. **Work Location:** CABA (San Telmo and Barracas) We are proud of who we are. We are the leading company in the commercialization, distribution, and management of medications for oncological treatments, antiretroviral therapy, transplants, and specialized therapies. We have become the most trusted link between healthcare providers, pharmaceutical manufacturers, and healthcare facilities through which we reach patients. We guarantee the highest quality standards across all our procedures. Committed to patient health, we continuously improve our services, adopt technology, innovate, invest, and fulfill our social responsibility. Requirements ️ What are we looking for? **Experience:** Minimum of 2 years leading or coordinating technical support teams (Help Desk / Service Desk). **Education:** Advanced students or graduates in Computer Science, Information Systems, or related fields. **Technical Knowledge:** Solid expertise in operating systems, ticketing tools, networking, and backup policies. Hardware knowledge (PC assembly and repair). **Desirable:** Prior experience defining or measuring SLA metrics. Benefits We offer excellent employment conditions