Job Summary: Maintenance of clients' IT equipment park, monitoring of network services, equipment installation, user support, and Windows infrastructure administration. Key Responsibilities: 1. Technical maintenance of the IT equipment park and monitoring of network services. 2. First-level user support and incident management. 3. Windows infrastructure administration: Active Directory, DNS, DHCP. CLIENT-RELATED COMPETENCIES • Maintain the assigned clients' IT equipment park in good technical condition. • Monitor installed network services. • Ensure proper execution of the backup policy and report incidents. • Install new equipment with software provided by the client. • Provide first-level user support for equipment-related issues, resolving, prioritizing, and documenting incidents. • Onboard new users. • Maintain fluent and proactive communication with staff. • Coordinate with technology vendors. TECHNICAL SKILLS • Install computers running the Windows operating system. • Install and uninstall software from various manufacturers and with different features. • Intermediate proficiency in Microsoft Office. • Fundamental knowledge of computer connectivity using TCP/IP. • Fundamental knowledge of Windows infrastructure administration: o Active Directory: create users and groups. o DNS: understand its function, start, and stop. o DHCP: understand its function, enable, and disable. o File system security (assign permissions, control inheritance and ownership). • Ability to confront and resolve novel situations. • Technical English. • Incident and procedure documentation. . -Requirements- Minimum education: Tertiary degree 2 years of experience Age: between 24 and 30 years Keywords: technologist, technician, tech, technician, technology, tecnología, technologist, support, support, support