**M\+C \| Program \& Project Mgmt Delivery Manager** **Role summary** In Creative Studio, we’re a global team of visual storytellers—copywriters, visual designers, experience and motion design experts, and program managers—who collaborate to elevate Accenture’s marketing campaigns for M\+C (Marketing and Communication). As a delivery management team lead, you’ll lead cross\-functional creative teams, manage stakeholder relationships, and champion operational excellence across global delivery hubs. Acting as the central point of coordination between creatives and marketing partners, you’ll ensure seamless workflows, transparent communication and a consistent stakeholder experience. **What you’ll typically do** * Project leadership \& delivery: Lead end\-to\-end program and project management, overseeing scoping, requirements, solution design, deployment, and operations. Ensure deliverables meet contract/SOW specifications, monitor KPIs and SLAs, validate solutions for business value and risk, allocate resources effectively, and proactively resolve roadblocks to maintain project momentum and quality. * Team management \& development: Mentor and guide management teams, develop and implement people career plans, assign tasks, and foster a coaching culture. Provide constructive feedback, support individual growth, and help teams adapt to change, ensuring high performance and a collaborative, supportive environment. * Stakeholder engagement: Act as a master communicator, facilitating transparent communication between teams, leadership, and external stakeholders. Prepare executive summaries, manage escalations, build trust\-based relationships, and collaborate with Corporate Functions and Account Teams to identify and develop new opportunities. * Operational excellence: Drive operational efficiency by refining processes, leveraging data and performance metrics, and ensuring compliance with certifications and methodologies. Lead productivity improvement initiatives, apply best practices, and oversee continuous improvement across programs and projects. * Global delivery \& innovation: Lead global delivery teams across multiple countries and cultures, manage creative studios, and support marketing operations. Oversee large, complex projects and teams, encourage knowledge\-sharing and innovation, and conduct research to provide clients with competitive advantages. * Agile prioritization \& workflow integration: Integrate high\-priority projects into the Creative Studio’s workflow by collaborating with intake teams, reallocating resources, and optimizing schedules to ensure timely delivery without disrupting ongoing production. **Job\-specific experience, education and preferred skills** * **Academic Background:** * University/Technical Degree or Advanced Studies in Systems Engineering. * Bachelor’s degree or higher, or equivalent experience. * Master’s degree in project management (preferred). * **Pluses:** * Usage of PowerBi and GenAI tools for Management * Certifications: PMP, Agile, Scrum, Six Sigma or similar. * Career Level Expectations: + Solve complex problems, align with senior management’s strategic direction, and engage with leadership on alternative approaches. + Exercise autonomy in decision\-making; manage large/medium teams and impactful work efforts across regions. * Skills \& Proficiency: + Expert (P4\) in: Client Relationship Management, Communications, Agile/Waterfall Project Management, Contract Management, Budget Accountability, Demand Management, HR, Issue Management, Operational Excellence, Operations, Quality, Risk, Scope, Service Change, Stakeholder \& Vendor Management, * Work Planning, User Relationship Management. * Managing Work: + Influence team/stakeholders positively; ensure workflow accuracy, risk identification, and clear responsibilities. + Guide team research, apply critical thinking and creativity, define project roles. * Communicating Effectively: + Prepare executive summaries; develop communication strategies for diverse, engaged teams. * Creating Business Value: + Promote knowledge\-sharing, collaboration, innovation, and best practices. + Align client needs with services; research new offerings and process improvements for competitive advantage. * Building \& Maintaining Relationships: + Facilitate conflict resolution, synthesize perspectives, mentor on client relations. + Address client issues proactively and escalate when needed, maintaining composure under pressure. * People Management: + Provide feedback, coach team members, respect learning curves, foster a supportive environment. + Promote a coaching culture and adaptability to change. **Please consider submitting only resumes in English.**