**JOIN OUR TEAM!** At BetWarrior, we’re building a smarter, more personal, and more fun betting experience Our purpose is simple: to create exceptional online entertainment, giving users the chance to win in a transparent, safe, and responsible way We’re an ambitious, fast\-growing team competing across Latin America and beyond. We move fast, with urgency, and care about every detail **Great people, bold ideas, and a sharp focus on user experience set us apart** If you like solving tough problems, making real decisions, and building something that lasts — you’ll feel right at home. We’re looking for a **Risk, Payments \& Fraud Analyst** to help us scale smarter, move faster, and raise the bar across everything we do **In this role, you’ll:** * Responsible for monitoring accounts, accounting paperwork, and financial transactions. You will analyze the data to identify any fraudulent and suspicious activities within an organization * Investigate potential card fraud cases, this will entail checking daily reviews of documentation and collating evidence from internal and external sources * Build relationships with key payment processors, both internally and externally * Looking for patterns/trends in payment activity and communicating out to the wider team * Checking possible downtimes and communicating out to processors internally and externally * Ensuring meticulous attention to detail when investigating cases * Monitor real time queues and identify high risk transactions within the business portfolio, along with approval and denial rates * Observe customer transactions to identify fraudulent activity such as account take over, friendly fraud, theft and similar other risks * Resolve discrepancies with processors regarding transactions due to scheduled and unscheduled downtimes * Interact with processors and customers to validate information and to confirm or cancel authorizations * Resolve customer issues within the scope of existing service level agreements * Monitor constantly customer and transactional records to identify unauthorized transactions and fraudulent patterns * Maintain analysis models to improve efficiency and effectiveness of company systems * Ensure confidentiality of all information collected during investigation * Determine existing fraud trends by analyzing accounts and transaction patterns * Identify system improvements to analyze data * Identify system improvements to prevent fraudulent activities * Recommend anti\-fraud processes for changing transaction patterns and trends * Recommend new software tools used for fraud detection, prevention and reporting activities * Generate suspicious activity reports and risk management reports for Managers * Generate processors activity reports per country and brand for Managers * Preventing, detecting and investigating all instances of fraud/promo abuse associated with our product range * Analyse account history and trends to take appropriate action on accounts * Registration of client’s documents, identifying and verifying new and existing customers using verification tools and methodologies * Requesting documentation to prove the identity of the client and/or the origin of the deposited funds * Handling customer requests related to withdrawals, verifying source of balances, documentation and payment methods * Be able to speedily interpret and process large quantities of data in a fast moving and ever changing environment **We’re looking for someone who brings:** * 2 years experience in payments and fraud role with exposure to cases/situations/ways of working * Fluent in English * Experience within the online gaming environment * Knowledge of utilising online fraud detection systems * Understanding documentation checks to identify fraud and suspicious behaviour * Focused and fearless in approach to work * Conscientious, passionate and dedicated to preventing fraud in all its’ guises * Organised, self\-driven, energetic and proactive in your work * Able to spot trends and communicate effectively to the wider team * Ability to learn new systems / technology / applications quickly * Capacity to work independently as well as part of a team particularly in high pressured situations * Ability to manage a heavy workload and at times conflicting priorities as well as tracking progress on a wide range of tasks * A positive ‘can do’ attitude and excellent work ethic * Computer literate\- Outlook, Excel, MS Teams * Strong numerical skills, analytical skills and attention to detail is essential **We expect every team member to live our values:** **Accountability \& Ownership –** Take charge, own your craft **Reliability –** Deliver with quality and consistency **Teamwork –** Collaborate, challenge, and grow together **Winner Spirit –** Compete with purpose and grit **Wellbeing –** Build a career that energizes you **Curiosity \& Innovation –** Keep questioning. Keep improving