### **General Information** **Req \#** 100016516 **Career Area:** Services **Country/Region:** Argentina **State:** Capital Federal **City:** CABA **Date:** Thursday, December 18, 2025 **Additional Locations**: * Argentina ### **Why Work at Lenovo** We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$69 billion revenue global technology powerhouse, ranked \#196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full\-stack portfolio of AI\-enabled, AI\-ready, and AI\-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world\-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992\) (ADR: LNVGY). To find out more visit **www.lenovo.com** and read about the latest news via our **StoryHub**. ### **Description and Requirements** The Lenovo Senior Service Desk serves as a Single Point of Contact (SPOC) and delivers comprehensive IT support to Customer’s end users. Integrated with our customer’s IT functions and processes, Lenovo Service Desk performs end to end Incident and Request management on behalf of our customers. The Service Desk Analyst acts as a first level escalation point for our customer’s end users’ IT needs. End to end resolution owner for tickets escalated by the Level 1 analysts, using both technical and customer soft skills to provide resolutions for Incidents and Requests. Day to Day Task include:* Monitor escalation ticket queues, ensuring incidents and requests are responded to within service level agreements (SLAs). * Using telephone, emails, webchat and ITSM tickets, interpret user problems. * Think analytically and use communication skills to walk customers through troubleshooting steps. * Use personal experience or knowledge bases to identify solutions and possible side effects. * Update incidents and requests within Lenovo’s ITSM system (update tickets). * Where necessary, escalate incidents that are complex and cannot be resolved in accordance with the published escalation processes. * Allocate the escalated ticket to the appropriate resolver group for action. * Communicate next steps to the end user and maintain contact with the end user until a resolution is provided by self or an escalation group. * Close tickets with Lenovo’s ITSM system. * Supplement Lenovo’s knowledge base. Basic Qualifications:* 2\-4 years previous experience in either an internal or outsourced service desk operation. * Diploma or Degree in an IT related discipline or other IT Certifications Preferred Qualification:* 2\-4 years previous experience in either an internal or outsourced service desk operation. * Solid technical skills with hardware and operation systems * Dell, Lenovo, HP, Apple hardware * Microsoft Windows OS * Internet Browsers * Video Conference Tools (Teams, Zoom) * Provide remote support and troubleshooting for VIP users * Excellent customer communication skills, verbal and written. * Ability to multi\-task and handle pressure while keeping accuracy. * Professional fluency in Spanish, Professional Competency in English **Additional Locations**: * Argentina