**Let’s Match to Empower Each Other!** Our team continues to grow—and you can be part of it. We are looking for a dynamic, proactive individual ready to take on the challenges faced by our **Operations** team. We invite you to join a leading multinational company in the Security Systems sector, whose positioning is built upon innovative technological solutions, system connectivity, and customer experience. We operate in 17 countries worldwide and boast over 30 years of market presence. We are currently seeking an **IT Technical Support Level 1** professional to join our **IT** team. ✅ **Work Modality** * **Location:** Palermo, CABA. * **Work Modality:** Hybrid (3 days on-site, 2 remote). * **Schedule:** Monday to Friday, 9:00 AM–6:00 PM. ✅ **What Challenges Await You?** * Provide HelpDesk support to all company employees. * Create and resolve tickets using the corporate tool (JIRA). * Respond to internal customer requests via phone calls, emails, and chat (Microsoft Teams). * Reassign tickets to the appropriate IT teams (Level 2, Security, Infrastructure, etc.). * Address and resolve incidents according to defined service levels and objective KPIs. * Resolve incidents related to: Hardware (PCs, laptops, peripherals, printers); Operating systems (Windows / macOS); Corporate applications (Office 365, Teams, Outlook, VPN, etc.); User access, passwords, and profiles. * Install/reinstall corporate-standard IT equipment (desktops, laptops, peripherals). * Provide remote support and technical guidance to employees regarding their IT needs. * Troubleshoot technical issues, handle service requests, escalate and track incidents, and respond promptly to internal customers. * Follow company procedures (KPIs) and policies (e.g., security) to ensure service standards and quality. ✅ **What Are We Looking For?** * Experience in Technical Support / HelpDesk Level 1 (onsite and remote). * Knowledge of hardware, Windows and macOS operating systems, and resolution of common incidents. * Familiarity with ticketing tools (JIRA preferred). * Knowledge of corporate applications (Microsoft 365: Outlook, Teams, OneDrive, VPN). * Strong communication skills. * Ability to prioritize, log, and escalate incidents per established procedures and SLAs. * Proactive, organized, and responsible profile. * Ability to work collaboratively and adhere to processes, policies, and security standards. * Preferred: Basic knowledge of networking, IT security, or infrastructure. **Join Verisure and Enjoy These Amazing Benefits!** Swiss Medical health insurance coverage for you and your immediate family. ️Lunch benefit via Mercado Pago. ️WellHub Annual performance bonus. Professional development and learning through e-learning platforms and training programs. Exclusive Benefits Platform: access to special pricing from top brands. Discounts at leading universities and educational institutions. Investment platform with personalized advisory services. Exclusive Group Bimbo discounts. Discount on alarm systems for Verisure employees. We understand that organizational culture is key when choosing your next professional challenge. Therefore, we’d like to introduce you to Verisure Argentina’s DNA so you can learn about our value proposition—making us one of the best companies to work for in our country: * Passion in everything we do. * Commitment to making a difference. * Constant innovation. * Winning as a team. * Trust and accountability. Your next professional challenge awaits at **Verisure Argentina**, a ***Great Place to Work®*** Argentina-certified company. *At Verisure, we are committed to fostering a diverse and inclusive workplace, recognizing that diversity of thought and background only strengthens and drives innovation across our teams. We reject all forms of discrimination and prejudice and believe in equitable access to opportunities for all individuals—regardless of gender, age, disability, race, sexual orientation, or any other factor.*