In the **\#EquipoDespegar** we are a team of highly skilled professionals dedicated to creating the best experiences so that travel enriches people's lives. We work as a team, get involved, aren't afraid to make mistakes, and always strive for more. **\#EquipoDespegar** means growing, developing, setting goals and not stopping until they are achieved. We innovate, create, learn from our mistakes, and in this way, we continue to solidify our position as Latin America’s leading travel platform. We solve complex problems and develop new technology-based solutions to remain at the forefront of the travel industry. **We have a new challenge for those who:** * Take ownership of their professional development and aim to maximize their talent. * Centralize information and aspire to generate high-quality solutions. * Are natural pushers dedicated to making things happen. * Are demanding, competitive, never satisfied with just meeting expectations, and constantly seek self-improvement. At Despegar, we are looking for professionals with strong analytical skills, attention to detail, methodical approaches, results-oriented mindsets, capable of focusing on process optimization and problem solving. ### **What are we looking for?** * Advanced students or graduates in Business Administration, Technology, Data Science, Tourism (not exclusive). * At least 1–2 years of experience in Data Analysis and/or Process Improvement roles. * Advanced English (Mandatory). * Experience with data analysis tools (Desirable). * Proficiency in SQL and Excel (Mandatory). * Ability to work independently with multiple clients. * Excellent analytical and problem-solving skills. ### **Job Objectives:** * Identify improvement opportunities in customer conversion rates. * Use quantitative and qualitative customer research techniques to understand customer behavior and identify potential opportunities. * Monitor customer L2B performance. * Gather requirements from the IT/Commercial/Customer Service teams. * Review product mapping with customers. * Verify how the product is made available and its specific characteristics via API. * Review incidents reported by Sourcing to B2B customers. * Coordinate API credential onboarding. **What We Offer** \\uD83D\\uDCCCServe in an industry-leading expert company. \\uD83D\\uDCCCBe part of a team of professionals passionate about traveling and leveraging technology to enable others to travel. \\uD83D\\uDCCCJoin a team that uses technology as a pathway for innovation and opportunity resolution. \\uD83D\\uDCCCDevelop your own career in a competitive and challenging environment. If you want to join a unique market-leading team that loves solving problems, innovating, and creating value—join us! Make Despegar your next destination! *At Grupo Despegar, we are committed to creating an inclusive work environment where meritocracy and equal opportunity are integral to all our talent management processes, promoting diversity as a key part of our continuously evolving culture.* We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.