Semi-Senior Application Support

Description

Job Summary: We are seeking a Semi-Senior Application Support specialist to provide functional and technical support for corporate applications, manage tickets, and assist end users. Key Highlights: 1. Functional and technical support for corporate applications. 2. Incident analysis and resolution, ticket management. 3. Opportunities for professional growth and development. Job Description: We are **Ecosistemas Global**, a technology company that connects our clients with tailored, comprehensive, and innovative solutions. We operate in more than 15 countries, including Argentina, Chile, Brazil, Mexico, the United States, and Spain. With 30 years of experience and a multidisciplinary team of over 500 professionals, we are driven by our commitment to growing every project and client we work with. **We want you to be part of this great team!** We are currently looking for a **Semi-Senior Application Support** specialist to join a leading company in its industry. Responsibilities: * Provide functional and technical support for corporate applications. * Analyze incidents, perform troubleshooting, and escalate cases to the development team when required. * Review logs to identify error origins. * Manage the full ticket lifecycle (creation, tracking, and closure). * Collaborate on updating the knowledge base. * Provide support and assistance to end users. Requirements: * Prior experience in application support. * Proficiency in MS Office, MS Windows, and Windows Server. * Basic knowledge of SQL Server (queries and statements). * Basic/intermediate knowledge of .NET Framework. * Basic knowledge of Java, C\#, JavaScript, or other programming languages. * Experience with ticket management tools. * Strong analytical skills, problem-solving ability, planning, and organizational capabilities. * Excellent communication skills and customer orientation. * Intermediate English (preferred). Work Modality: * Remote. * Schedule: Tuesdays to Fridays, 12:00–21:00 hrs; Saturdays, 09:00–18:00 hrs. * Availability to cover on-call duties during holidays and overtime as required. **We offer** excellent benefits, growth opportunities, and professional development support. At Ecosistemas Global, we believe diversity enriches our culture and perspectives; therefore, we actively foster an inclusive environment where every individual—regardless of origin, gender, orientation, abilities, or beliefs—is not only welcome but essential to our success. We value and respect all voices, and we invite you to join our team, where inclusion is a cornerstone of our values.