About NCR VOYIX NCR Voyix Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail and restaurant industries. NCR Voyix transforms retail stores and restaurant systems with comprehensive, platform-led SaaS and services capabilities. NCR Voyix is headquartered in Atlanta, Georgia, with customers in more than 35 countries across the globe. Title: Help Desk Agent Grade: 7 Location: Buenos Aires, Argentina Are you ready to be the first line of defense in technical support? At NCR Voyix, we are seeking a proactive, customer-oriented L1 Support Specialist to help us deliver world-class service to our customers and partners. What You’ll Do* Be the point of contact expert for incoming customer and field engineer calls, emails, and tickets. * Diagnose and resolve technical issues remotely, or escalate when necessary. * Monitor ticket queues and ensure SLA compliance. * Use our knowledge management systems to quickly identify solutions and share information with the team. * Take ownership of each incident from initial contact through final resolution. * Keep stakeholders informed when resolutions take longer than expected. * Monitor systems and events to anticipate customer needs before they arise. * Validate and grant user access following pre-approved client procedures and approval rules. What You Bring* Passion for problem-solving and helping others. * Proficiency in Spanish (English desirable). * Excellent communication skills and ability to remain calm under pressure. * Attention to detail. * Availability to work in a 24/7 environment, including weekends. Offers of employment are conditional upon passage of screening criteria applicable to the job EEO Statement Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment. Statement to Third Party Agencies To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes.*“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a* *@ncrvoyix.com email* *domain.”*