Become a key member of our client\-focused team as a **Senior Support Engineer**, tasked with delivering expert IT support and managing internal infrastructure. You will address end\-user computing challenges, oversee hardware and software systems, and ensure continuous IT service excellence. Join us to apply your advanced skills and advance your professional journey. EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi\-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting\-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential. **Responsibilities** * Resolve end\-user computing and IT\-related problems efficiently * Deploy and configure operating systems and software applications * Oversee infrastructure to maintain peak performance and reliability * Update and manage hardware assets with precision * Adhere strictly to IT operational procedures and guidelines * Prepare necessary technical documentation and reports * Diagnose and fix network and client/server connectivity issues * Support and maintain MacOS and Windows user environments * Administer identity and access controls via Active Directory and group policies * Manage Okta Workforce Identity platform administration * Support device management platforms including Microsoft Intune, JAMF/Kandji, and Cisco Meraki * Collaborate with remote teams to ensure deadlines and SLAs are met * Implement IT Service Management processes covering service requests, changes, assets, incidents, and problem resolution **Requirements** * Proven experience with end\-user computing technology, minimum 2 years in IT support * Practical knowledge of hardware and software troubleshooting on MacOS and Windows * Familiarity with Microsoft Office suite and Google Workspace support * Solid understanding of networking and client/server troubleshooting techniques * Experience with Active Directory, group policy management, and identity access controls * Proficiency in Okta administration, Cisco Meraki, JAMF/Kandji, and Microsoft Intune MDM systems * Strong communication skills combined with excellent customer service orientation * Demonstrated capability to meet strict deadlines and service level agreements * Competence working effectively in distributed team environments under pressure * General knowledge of IT Service Management disciplines including service request, change, asset, incident, and problem management * English language skills at B2\+ level **We offer** * Connectivity Bonus (25,000 ARS are paid with a salary receipt at the end of each month as a non\-wages concept). * Medicina Prepaga (It covers the collaborator and direct family group). * Paternity Leave (Two additional days are added to what is established by law, total of 4 days). * Discounts card. * English Training (English lessons, twice per week). * Training Program (Access to multiple customized training plans according to the needs of each role within the company). * Marriage bonus (The company doubles the allowance established by law that ANSES offers). * Referral Program (Referral bonus is paid when the referral of a collaborator joins the Company). * External Agreements and Discounts. * Vacations: 14 calendar days a year *By applying to our role, you are agreeing that your personal data may be used as in set out in EPAM´s Privacy Notice and Policy.*