Join our team as a **Support Engineer** embedded within a client organization, responsible for delivering IT support and maintaining internal infrastructure. You will handle end\-user computing issues, manage hardware and software environments, and ensure seamless IT operations. Apply now to contribute your expertise and grow your career. EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi\-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting\-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential. **Responsibilities** * Provide support to end\-users to resolve computing and IT\-related issues * Install and configure computer operating systems and applications * Monitor infrastructure and environment to ensure optimal performance * Maintain and update hardware inventory accurately * Follow IT\-related work instructions consistently * Assist in preparing essential documentation and reporting * Troubleshoot network and client/server issues effectively * Support user hardware and software including MacOS and Windows * Manage identity and access using Active Directory and group policies * Administer Okta Workforce Identity and related tools * Support Microsoft Intune, JAMF/Kandji, and Cisco Meraki platforms * Coordinate with distributed teams to meet deadlines and SLAs * Apply IT Service Management practices for service requests, changes, assets, incidents, and problems **Requirements** * Knowledge of end user computing technology with minimum 2 years IT experience * Experience supporting and troubleshooting hardware and software for MacOS and Windows * Experience with Microsoft Office and Google Workspace support * Knowledge of networking and client/server troubleshooting * Understanding of Active Directory, group policies, and identity access management * Experience with Okta Admin, Cisco Meraki, JAMF/Kandji, and Intune MDM platforms * Excellent communication and customer service skills * Demonstrated ability to meet deadlines and service level agreements * Ability to work effectively in a distributed team environment under pressure * General understanding of IT Service Management including service request, change, asset, incident, and problem management * English language proficiency at B2\+ level **We offer** * Connectivity Bonus (25,000 ARS are paid with a salary receipt at the end of each month as a non\-wages concept). * Medicina Prepaga (It covers the collaborator and direct family group). * Paternity Leave (Two additional days are added to what is established by law, total of 4 days). * Discounts card. * English Training (English lessons, twice per week). * Training Program (Access to multiple customized training plans according to the needs of each role within the company). * Marriage bonus (The company doubles the allowance established by law that ANSES offers). * Referral Program (Referral bonus is paid when the referral of a collaborator joins the Company). * External Agreements and Discounts. * Vacations: 14 calendar days a year *By applying to our role, you are agreeing that your personal data may be used as in set out in EPAM´s Privacy Notice and Policy.*