### **Customer support specialist \- AI Assisted** **Location: Remote. US Time zone** **The Role** **We’re looking for a reliable and detail oriented Customer Support Agent to help manage** **support tickets for a variety of eCommerce brands. You’ll be using AI powered** **platforms to review, refine and approve suggested responses before sending them to** **customers. Most tickets involve order update, return, product questions and shipping issues.** **Why This Role is Exciting** **This is more than a support role, it’s a chance to build in\-demand AI skills. You’ll learn how to** **work hands\-on with AI tools, understand where automation excels and where humans are** **essential, and help shape the future of hybrid AI \+ human customer experience. The skills you** **gain here will put you at the forefront of one of the fastest\-changing areas in tech.** **Responsibilities*** **Review and approve AI generated responses before resolving customer issues** * **Edit or write replies as needed to ensure accuracy and brand tone** * **Flag edge cases or trends for internal escalations** * **Handle 100\-200 tickets per day depending on volume \& complexity** * **Work within platforms like Shopify \& other e\-commerce integrated tools** **Requirements*** **2–3 years of experience in customer support (eCommerce preferred)** * **Excellent written English and attention to detail** * **Reflexive use of AI tools and learning new systems** * **Bonus: experience with Shopify, DTC brands, or helpdesk tools like Gorgias and** **richpanel**