Job Title **Aftersales Advisor** ---------------------- Salary Starting amount £14 per hour Location(s) Billinghurst Type Full Time deadline 02/01/2026 ### **Description** Crawfords are looking for a proactive and customer‑focused Aftersales Advisor to join our agricultural machinery team in Sussex. This role is ideal for someone who thrives in a fast‑paced environment, understands the demands of modern farming, and is passionate about delivering exceptional service to customers across the region. ### **Responsibilities** **Key Responsibilities:** * *Professionally communicate with customers by telephone or in person to provide information about products and services or to obtain details of customer issues.* * *Produce job cards and update customers and machine records.* * *Prepare and complete invoices, advise customers on estimated costs of repairs and timescales of work due to be completed.* * *Liaise with technicians about parts ordering to ensure requisite parts are available and communicate any time restrictions to customers in timely manner.* * *Liaise with customers to schedule in Breakdown’s, Repairs, Services, and follow\-up on customers service satisfaction.* * *General housekeeping to ensure yard, workshop, showroom, and office areas are tidy.* * *Answer telephone Service enquiries with the ability to action customers requirements or even advice customers over the phone and in person.* * *Up\-selling of VHC and Service Plans.* * *Isuzu warranty claim prior approval and claim submission.* * *Perform all other duties as assigned by management in a professional and efficient manner.* * *Ensure company Health and Safety policies are always followed.* * *Participate in evening and weekends on rota.* ### **Experience and attributes** **Experience and attributes:** * *Previous experience within an agricultural machinery or automotive aftersales environment (or similar) is essential.* * *Excellent customer communication skills and telephone manner.* * *Computer literate and confident using Microsoft Word, Excel, and Office.* * *Ability to work under pressure in a fast\-paced environment.* * *Strong timekeeping and attention to detail.* * *Ability to manage and prioritise workload effectively.* * *Flexible and adaptable when required.* * *Able to multi\-task and work to deadlines.* * *Highly organised.* * *Experience using the Ibcos Gold system is an advantage, but not essential as full training will be provided.* ### **Benefits, wellbeing and development** **Package \& Benefits** * *This role is offered initially as maternity cover, with the possibility of a permanent position for the right candidate.* * *Working Hours are 8am to 5:30pm Monday to Friday.* *Weekend and seasonal hours apply (to be discussed at Interview)* * *Salary from £14\.00 per hour (dependant on experience)* * *Phone and laptop (if required)* * *22 days holiday, plus 8 days Bank Holiday* * *Company Pension* * *Company and Team Events* * *Westfield Healthcare Plan and Incentives* * *Health Assured (Employee Assistance Programme)* ### **Apply for this role** Please send your CV to the following email address \- \[email protected]