**Company Description** As an Associate Manager in Customer Success, you will lead the establishment and development of fruitful relationships with clients (major mass consumer manufacturers) at a local level, ensuring commercial development, continuous communication, and the creation of strategies aligned with the client's business vision. Likewise, you will be responsible for team development, organizing and training analysts under your supervision. **Job Description** * You will set high standards for client delivery, provide support, recognition, and feedback to develop associates and support a strong team environment focused on exceeding internal and external client requirements. * You will handle confidential conversations with clients, resolve conflicts, and harmonize internal processes. * You will need to understand the client, their needs, and their business in order to propose strategies with a comprehensive view of NielsenIQ's solutions. * You will support the creation of annual plans to define action plans with clients, identifying objectives, solutions to present, and expected results. * You will deliver business presentations with a high level of analytical detail to various client departments. * You will foster and support the continuous development of your team's associates, motivating them and providing ongoing coaching, training, and feedback. * You will negotiate and secure service models based on deliverables with your portfolio of clients. **Qualifications** Are you passionate about direct client interaction? Are you an analytical person with commercial and teamwork skills? Do you enjoy inspiring and motivating your team members? Then don't hesitate to apply. You will have a local scope working with retail sector clients (with global presence), help develop junior and trainee talent, and lead the development of a solid team while being yourself in a work environment that fosters learning and professional growth. **Requirements** * Bachelor’s degree in Business Administration, Industrial Engineering, Economics, Marketing, or related fields. * Experience in mass consumer goods companies, retail, market research consultancies, marketing, sales, or project management areas (more than 6 years). * Advanced Microsoft Office Suite (PowerPoint, Excel, and Word). * Power BI (intermediate level desirable). * English (Intermediate-Advanced / Advanced desirable). * Strong project management skills (on time, according to scope, and flexible when necessary). * Proven team management experience. * Client management and consulting skills. * Ability to work under pressure and manage stress. **Additional Information** **Our Benefits** * Flexible working environment * Volunteer time off * LinkedIn Learning * Employee-Assistance-Program (EAP) **About NIQ** NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com Want to keep up with our latest updates? Follow us on: LinkedIn | Instagram | Twitter | Facebook **Our commitment to Diversity, Equity, and Inclusion** At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion