Technical Assistance Coordinator

Description

Job Summary: Micracel S.A. is seeking a Technical Assistance Coordinator with adaptability, flexibility, initiative, and autonomy to coordinate technical assistance, provide customer support, and propose improvements. Key Highlights: 1. Coordination of technical assistance and customer support. 2. Training and internal platform education. 3. Opportunity for growth and an excellent work environment. Micracel S.A. is seeking a Technical Assistance Coordinator with adaptability, flexibility, initiative, and autonomy. Candidates must demonstrate fluency in expressing themselves accurately. The primary responsibility will be coordinating technical assistance activities, establishing priority order based on client needs and specifications, delivering support, and fostering client loyalty; maximizing service-level agreement compliance, identifying patterns to propose improvements. Coordination of technical assistance, advisory services, and customer support are the core objectives of this position. Collaboration follows a team-based methodology across various departments within the company. MicroTRACK provides training and education on our platforms to personnel; prior experience with our systems is not required. Requirements: • Customer service experience. • Proficiency in management and communication tools. • Gender and age are not limiting factors. Offered: • Work location: Cipolletti. • Training. • Growth opportunity. • System training. • Employment relationship. • Salary to be agreed upon. • Excellent work environment. -Requirements- Minimum education: Tertiary 1 year of experience Knowledge areas: Commitment, Time management, Proactivity, Conflict resolution, Responsibility, Stress tolerance, Decision-making, Adaptability, Effective communication, Customer service, Autonomy Keywords: resident, supervisor, team leader, assistant manager, responsible person, coordinator, manager, captain