Onsite Technical Support (West Zone)

Description

Job Summary: We are seeking a Technical Support professional to provide assistance, installation, maintenance, and configuration in corporate environments, prioritizing people's well-being. Key Highlights: 1. We prioritize people and their well-being within an agile team. 2. 100% subsidized certifications and education discounts. 3. An agile work environment with a positive atmosphere. At CTL, part of our motto is PeopleFirst · Do you know why? Because while we help other organizations achieve their digital transformation, we care for people's well-being. · We are looking for Technical Support professionals in the West Zone with at least 1 year of experience, studying computer science-related degrees, and possessing personal transportation to conduct on-site technical visits to our clients in the area. · Highly valued qualifications include: · Experience in microcomputer support within corporate environments and knowledge of networks/servers. On-site support and incident resolution. Experience working with SLAs or ticketing systems for incident management. Experience tracking incidents and understanding metrics/KPIs will be highly valued. Networks/CCNA (Desirable) Active Directory (Desirable) · Your main responsibilities will be: · Providing technical assistance and user support using ticketing systems, working under SLA agreements. Installing and maintaining institutional applications and commercial software. Configuring and maintaining hardware. Integrating devices into the client's domain. Configuring wired or wireless networks. Opening equipment for repair. · Why join CTL? · You will join an agile, positive work team that continuously adapts to client changes and requirements. · Benefits we offer: · Sancor Salud health insurance Birthday leave day 100% subsidized certifications on Udemy and Platzi. Significant discounts on IT education, Open English, Digital House, UTN, and more. The position is Full Time, from 9 AM to 6 PM. Join our comprehensive technology team that puts people first!. -Requirements- Minimum education: Tertiary degree 1 year of experience Languages: Spanish Driver's licenses: A1 ,A2 ,B1 ,B2 Keywords: support, support, support, technologist, technician, tech, technician, technology, technology, technologist, area