Level 2 Support Technician

Description

Job Summary: We are seeking a support technician to resolve technical incidents, diagnose connectivity issues, and provide remote support to users. Key Responsibilities: 1. Hardware, software, and network technical incident resolution 2. Connectivity issue diagnosis and remote support 3. Ticket registration, tracking, and incident escalation Responsibilities: - Resolution of user technical incidents (hardware, software, and network) - Diagnosis of connectivity issues (LAN/WiFi) - Remote support to users - Ticket registration and tracking - Execution of documented technical procedures - Appropriate escalation of complex incidents Mandatory Requirements: - Technical support experience (minimum 1–2 years) - Solid knowledge of: - Windows 10/11 - Networking (TCP/IP, DNS, DHCP) - Diagnostic tools (ping, tracert, nslookup) - Ticketing systems (e.g., HESK, Zendesk, or similar) - Strong technical documentation skills - Effective communication with non-technical users Preferred Qualifications: - Basic knowledge of Active Directory - Experience with remote access tools (e.g., TeamViewer, Remote Desktop) - Google Workspace / MS 365: basic administration console - Corporate antivirus (any brand). -Requirements- Minimum education: Tertiary 3 years of experience Languages: English Age: between 23 and 50 years Technical Skills: Network administration, User support, Infrastructure support Driver's licenses: A1, A2 Keywords: technologist, technician, tech, technician, technology, tecnologia, technologist, assistance, support, soporte