Bilingual IT Systems Support Technician – Minimum 3 Years of Experience

Description

Job Summary: We are seeking an IT Support Technician – Field Services professional with corporate environment experience to provide infrastructure support and technical assistance to end users. Key Highlights: 1. Infrastructure support and user assistance 2. Resolution of hardware, software, and network incidents 3. Autonomous and team-based work with a service-oriented mindset We are hiring an IT Support Technician – Field Services Do you have experience delivering technical support in corporate environments? Are you comfortable resolving incidents, assisting users, and working both on-site and remotely? We are onboarding an IT Support Technician – Field Services to perform infrastructure support, user assistance, and technical support for IT and communications equipment. Main Responsibilities Diagnosis and resolution of hardware, software, and operating system incidents. Technical support for PCs, laptops, printers, and peripherals. Installation, replacement, and basic repair of IT equipment, adhering to client warranty and security policies. Desktop support and PC break/fix tasks. On-site Smart Hands activities executed per instructions from remote support teams or vendors. Assistance with peripheral and networking equipment: monitors, keyboards, printers, scanners, routers, switches, firewalls, racks, cabinets, and data panels. Resolution of basic connectivity and networking issues: TCP/IP, DNS, DHCP, VPN, and RDP. Ticket management and tracking. Interaction with end users, technical contacts, clients, and management teams. Completion of tasks within defined timelines and according to established procedures. Requirements 2–3 years of prior experience in IT technical support, infrastructure, or similar roles. Solid knowledge of: Windows and workplace support. Desktop hardware, laptops, printers, and peripherals. Antivirus and antimalware tools. Networking and connectivity fundamentals. Spoken English is mandatory, as the role may require English-language phone communication with support desks, vendors, or external technical teams during Smart Hands activities. Strong oral and written communication skills. Excellent interpersonal skills and customer orientation. Analytical ability, autonomy, and problem-solving capability. Availability to work in a hybrid mode: on-site and remote. Willingness to travel to various service locations as required by operations (personal transportation not required). Ability to handle or transport IT equipment. Desired Profile We seek a candidate who is: Proactive, responsible, and results-oriented. Service-minded with strong user relationship skills. Capable of working autonomously while also following procedures and collaborating effectively in teams. Passionate about technology and delivering concrete solutions.-Requirements- Minimum Education: High School 3 years of experience Languages: English Knowledge Areas: User support, IT, Help desk, Operating systems, Support, Customer support, Remote support, Technical support, Infrastructure support, Computer user support, Remote desktop support, Microsoft Office support, Network support, Systems support, Technical assistance Willingness to travel: Yes