**Position Overview:** We are seeking a Client Administration Manager to lead, coordinate, and oversee the work of the Client Admin team. This role acts as the primary escalation point for both team members and clients, ensuring high\-quality service delivery, operational consistency, and proactive risk management across all assigned clients. The Client Administration Manager is responsible for supervising daily execution, anticipating operational risks, evaluating team performance, and maintaining strong, trust\-based client relationships. This role bridges execution and management, ensuring that client operations run smoothly while supporting the professional development and accountability of the team. **Key Responsibilities:** **Team Leadership \& Coordination** * Supervise and coordinate the daily work of Client Admins. * Ensure tasks, priorities, and deadlines are clearly defined and properly executed. * Serve as the primary point of escalation for Client Admins when issues, blockers, or uncertainties arise. * Provide guidance, problem\-solving support, and decision\-making when needed. * Ensure consistency in processes, documentation, and service standards across the team. **Performance Management \& Development** * Conduct ongoing performance evaluations of Client Admins. * Monitor workload distribution, efficiency, and quality of execution. * Provide clear feedback, coaching, and corrective action when required. * Identify skill gaps and recommend training or process improvements. * Ensure accountability for task completion, communication standards, and client service levels. **Risk Anticipation \& Issue Resolution** * Proactively identify operational, financial, and administrative risks across client accounts. * Anticipate potential issues before they escalate and implement preventive actions. * Lead the resolution of complex or sensitive issues escalated by the team or clients. * Communicate risks, trends, and critical issues to the Operations Manager in a timely manner. **Client Relationship Management** * Act as a senior point of contact for clients, ensuring they feel supported and confident. * Participate in client meetings when escalation, clarification, or reassurance is needed. * Handle sensitive conversations, conflict resolution, and expectation management. * Ensure client satisfaction and alignment with agreed goals and priorities. **Operational Oversight \& Quality Control** * Oversee execution of weekly meetings, task tracking, bookkeeping, invoicing, and administrative workflows. * Review estimates, invoices, financial tracking, and documentation for accuracy and completeness. * Ensure systems such as Planner, QBO, CRM, and OneDrive are used correctly and consistently. * Validate that client records, financial data, and internal documentation meet company standards. **Reporting \& Collaboration** * Provide regular status updates and performance reports to the Operations Manager. * Escalate strategic, operational, or personnel\-related concerns as needed. * Collaborate with the Operations Manager on process improvements, capacity planning, and team scaling. * Support onboarding and training of new Client Admins. **Qualifications:** * 3\+ years of experience in operations, client management, or administrative leadership roles. * Proven experience managing or supervising team members. * Strong understanding of administrative, financial, and operational workflows. * Excellent written and verbal communication skills in English. * High level of organizational skill, accountability, and attention to detail. * Experience with Microsoft Office Suite, Microsoft Planner, and CRM systems. * Working knowledge of QuickBooks Online or similar financial systems. **Soft Skills:** * Strong leadership presence with a calm, solution\-oriented approach. * Proactive mindset with the ability to anticipate risks and take ownership. * Trusted by both clients and team members as a go\-to problem solver. * Comfortable handling difficult conversations with professionalism and empathy. * Able to balance client satisfaction with internal standards and team capacity. * Adaptable and focused on continuous improvement. Job Types: Full\-time, Contract Application Question(s): * Please describe your experience coordinating Customer Service teams. How many years of experience do you have, and what was the approximate size of the teams you managed? * What is your hourly salary expectation in U.S. dollars? * Do you have availability to work full time during Eastern Time hours (9:00 AM to 5:00 PM ET)? Work Location: Remote