Junior Home Care Services Analyst

Description

Job Summary: We are seeking a Junior Home Care Services Analyst to manage continuity of patient care at home, coordinate services, and optimize care delivery. Key Highlights: 1. Transforms every management task into continuous care delivered directly to the patient's home. 2. Actively participates in the ISO Standards Certification process. 3. Collaborates within a team that positively impacts people's lives. **Date:** Jul 6, 2026 **Location:** Capital Federal, AR **Company:** Swiss Medical Group **At Swiss Medical, we work every day so that people live longer and better.** Over 4 million people trust us, and behind each story is a team of more than 16\.500 professionals who choose daily to care for, accompany, and transform lives. To continue positively impacting more people’s lives, we seek to welcome a **Junior Home Care Services Analyst, ECCO Buenos Aires.** **Your Impact** Care does not end when a person leaves the healthcare facility. In this role, you will transform every management task into the continuity of care delivered directly to the patient's home—enabling more people to live longer and better. **Responsibilities** * Receive and analyze home care service requests from patients assigned to your portfolio: home-based care (equipment and medications). * Identify service availability with providers and suppliers, respecting the assignment matrix defined by quality and cost of service delivery. * Request budget quotations from providers outside the assignment matrix—where no agreed-upon services exist (e.g., cases from interior regions of the country). * Request service authorizations from SMMP and/or third-party clients, as applicable. * Manage service renewal authorizations with clients, then issue service renewals or terminations to providers, followed by service activation for patients. * Conduct periodic inspections of equipment provided at patients’ homes to verify usage, and arrange equipment retrieval if no longer in use. * Record all services rendered, incidents of any kind, and contacts in the CRM of the management system to keep each patient’s information up to date. * Manage receipt, analysis, and resolution of complaints received via SGI from SMMP. * Handle complaints from patients assigned to your portfolio, analyzing root causes and generating appropriate resolutions; communicate solutions to patients and formally close complaints. * Actively participate in the ISO Standards Certification process. **Requirements** * Prior experience in customer service. * Proficiency in Microsoft Office suite (Word, Excel, Outlook). * Strong oral and written communication skills. * Organizational ability and capacity to work within defined processes under supervision. * Responsibility and commitment. **Benefits** Preferential access to Swiss Medical products and services (surety, home, auto, retirement, life, savings, and Swiss Medical Cells insurance). Discounts at universities and access to our corporate e\-learning platform. Free vaccination campaign. ️‍️ Gym coverage through the Wellhub network. Corporate discounts at cinemas, theaters, travel agencies, restaurants, spas, and other categories. **Work Schedule and Location: Monday to Friday, 11:00 AM–8:00 PM – Barracas, CABA.** **Work Modality: On-site.** ***Join a company that works every day so that millions of people live longer and better.***