Position Summary: We are seeking a Field Technician to perform equipment replacement and repair in the field, managing tickets, recording interventions, and ensuring customer service and asset control. Key Highlights: 1. Technical incident response and resolution on equipment. 2. On-site interventions for installation and maintenance. 3. Asset management and intervention documentation. We are Ecosistemas, a global technology company that connects our clients with tailored, comprehensive, and innovative solutions. We operate in more than 15 countries, including Argentina, Chile, Brazil, Mexico, the United States, and Spain. With 30 years of experience and a multidisciplinary team of over 500 professionals, we are driven by our commitment to grow every project and client we work with. We want you to be part of this great team! What Are We Looking For? A field technician responsible for equipment replacement and repair in the field, managing tickets within SLAs, recording interventions in systems, and ensuring proper customer service and asset control. Requirements Personal vehicle—(mandatory) and/or public transportation (in case of vehicle breakdown/repair). Knowledge of microcomputing and networking. Responsibilities 1. Incident Response and Resolution Diagnose and resolve technical failures in equipment (hardware/software). Handle assigned tickets within established SLAs. Escalate cases when appropriate (based on criticality or complexity). 2. On-site Interventions Visit customers for equipment installation, maintenance, or repair. Perform equipment additions, deletions, and relocations (ABM). Carry out hardware replacements (CPUs, printers, peripherals, etc.). 3. Asset Management Record equipment movements (installation, removal, replacement). Monitor assigned inventory (CPUs, PRINTERS, KEYBOARDS, ETC). Complete delivery notes for tasks performed. 4. Documentation and Case Closure Accurately record interventions in systems (e.g., GLPI). Upload evidence, technical comments, and resolution details. Ensure traceability of each intervention. 5. SLA and Process Compliance Meet defined response and resolution timeframes. Follow technical procedures and operational checklists. Report operational deviations or risks. 6. Preparation and Logistics Verify before departure that all required tools and equipment are available. 7. Customer Service Maintain clear and professional communication with points of sale. Explain performed interventions in simple terms. Ensure positive user experience during every visit. Preferred Qualifications Proactivity in identifying improvements. Ability to work autonomously in the field. Organization and reliability. Working Conditions Work Schedule: 9 AM – 6 PM Work Location: Client’s points of sale Reimbursement will be provided for kilometers traveled, tolls, and parking fees. Tools for full job performance will be provided (including a corporate mobile phone for taking site photos and accessing corporate email). Tool Kit We offer excellent benefits, growth opportunities, and professional development support. At Ecosistemas Global, we believe diversity enriches our culture and perspectives; therefore, we actively foster an inclusive environment where every individual—regardless of origin, gender, orientation, abilities, or beliefs—is not only welcome but essential to our success. We value and respect all voices, and we invite you to join our team, where inclusion is a fundamental pillar of our values.-Requirements- Minimum Education: Tertiary years of experience Keywords: support, support, support, technologist, technician, tech, technician, technology, technology, technologist, junior