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Job Summary: Konecta is seeking passionate Technical Support Representatives who love technology and customer service, to transform technical frustrations into outstanding customer experiences by handling inquiries regarding cable, telephony, and internet services. Key Highlights: 1. Real opportunities for professional growth 2. Continuous training and learning 3. Community 5.0: Ongoing training in Generative AI Are you passionate about technology and do you enjoy helping people? Join the Konecta team — a leading company in Customer Experience Solutions and Process Management! · We are currently recruiting Technical Support Representatives for our offices in Resistencia, Chaco. Your primary objective will be to transform technical frustration into an excellent customer experience. · What will your challenges be? · * Handle inquiries and complaints from end users regarding cable TV, telephony, and internet services. * Diagnose and resolve technical issues during first contact, avoiding unnecessary on-site technician visits. * Assist with occasional billing-related inquiries. * Ensure high-quality service reflected positively in customer satisfaction surveys. · What are we looking for? · * Prior customer service experience (Mandatory). * Currently enrolled in or graduated from Engineering, Computer Science, or related fields (Preferred). * Completed secondary education (official transcript or certificate required — Mandatory). * Strong empathy, excellent oral communication skills, and problem-solving orientation. * Residence: Resistencia, Chaco, or nearby areas (Mandatory). · Working Conditions: · * Work Mode: 100% On-site * Schedule: Afternoon/Night shift, between 3:00 PM and 11:00 PM. · At KONECTA, we care about your well-being and support your professional development at every stage of your growth. That’s why we offer: · - Real opportunities for professional growth; - Continuous training and learning through our Konecta University; - Recognition programs; - Benefits for dining and cinema; - Discounts on universities and online courses; - Discounts on travel and tourism; - Benefits for sports and gyms; - Active breaks and wellness spaces; - Community 5.0: Ongoing training in Generative AI. · At Konecta, we value diversity. All our job openings are open to persons with disabilities, individuals aged 45 and older, non-binary and transgender individuals. We believe diverse teams drive innovation. · JOIN KONECTA AND DEVELOP YOUR COMMERCIAL PROFILE WITH US. -Requirements- Minimum Education: Secondary School Years of experience Age: 18 years and older Keywords: demonstrator, fair representative, traveling salesperson, agent, representative, agente, representante, support, soporte, technologist, technician, tech, technician, technology, tecnologia, technologist
