Receptionist (req201432), permanent

Description

Job Summary: We are seeking a Receptionist for a hotel in Puerto Iguazú, responsible for comprehensive guest service, reservation management, and administrative support, requiring excellent interpersonal skills and proactivity. Key Highlights: 1. Comprehensive guest service and reservation management in multiple languages. 2. Opportunity for internal growth and continuous training. 3. Professional work environment and proficiency in various hotel technology tools. Receptionist-req201432-permanent · We are recruiting for a prominent company in the hospitality industry. Work Location: Puerto Iguazú, Misiones Working Hours: 9 hours per day (rotating shifts) Work Mode: On-site Employment Type: Permanent We Offer: . Employment at a hotel with high volumes of domestic and international guests. A professional environment, job stability, and opportunities for internal growth. Continuous training in guest service, systems, and tourism. · · Key responsibilities include: Providing comprehensive guest service. Performing efficient and courteous check-in and check-out procedures. Welcoming guests in Spanish, English, and Portuguese. Identifying special needs (reduced mobility, allergies, preferences). Providing complete hotel information: services, operating hours, common areas, restaurants, and regulations. Recording guest feedback, suggestions, and complaints. Entering reservations into the PMS and performing administrative tasks. Verifying payments, pre-authorizations, and documentation. Issuing AFIP invoices (Types A/B/C) and organizing digital and physical personnel files. Monitoring consumption in Restaurant, Bar, Housekeeping, and Spa. Conducting daily cash reconciliation and restocking forms and stationery. Managing reservation channels such as Booking.com, Expedia, Despegar, Agoda, and Airbnb. Responding to messages in Spanish, English, and Portuguese. Processing direct reservations via WhatsApp, telephone, Instagram, and email. Checking real-time availability and collaborating with Revenue to prevent overbooking. Communicating fluently in Spanish, intermediate/advanced English, and intermediate Portuguese. Using key phrases related to rates, complaints, emergencies, and tourist information. Providing tourist information on the Iguazu Falls, excursions, weather, gastronomy, and local experiences. Booking taxis, transfers, excursions, and activities. Explaining National Park regulations and knowing entrance fees and opening hours. Coordinating with Maintenance, Housekeeping, Restaurant, Security, and Management. Reporting malfunctions and communicating room status (ready, blocked, or with special preferences). Handling complaints with active listening and resolving them within one’s authority. Escalating serious cases and documenting incidents in the daily log. Following up until complaint resolution is completed. Participating in sales and upselling: room upgrades, dinners, room service, massages, excursions, and late check-out. Assisting with sales via WhatsApp and telephone, encouraging direct bookings. Adhering to security procedures and controlling hotel access. Registering external visitors and knowing evacuation and medical emergency protocols. Safeguarding lost-and-found items and the hotel safe. Using tools such as PMS, Channel Manager, POS, WhatsApp Business, corporate email, and Office. Preparing reports: daily log, occupancy, complaints, VIP guests, and shift handovers. Maintaining a professional image, immaculate uniform, and courteous demeanor. Maintaining professionalism under pressure and responsible mobile phone usage. Demonstrating empathy, patience, active listening, immediate problem resolution, proactivity, and ability to work under pressure. · · · Requirements: · Minimum 1 year of experience in similar reception or guest service roles. (MANDATORY) Studies in Hospitality, Tourism, Administration, or related fields will be valued. Proficiency in Spanish, intermediate/advanced English, and intermediate Portuguese (MANDATORY) Knowledge of PMS, Channel Manager, POS, Office, WhatsApp Business, and corporate email. Excellent customer service skills, clear communication, and service orientation. Problem-solving skills and complaint-handling capability. Ability to work under pressure and proactively. Good personal presentation, responsibility, and organizational skills. Flexible availability. Active Monotributo registration or ability to enroll. (MANDATORY) · · By applying or proceeding in this process, you consent to the processing of your personal data in accordance with our Privacy Policy, in compliance with Law 25.326. ManpowerGroup Argentina will process your information exclusively for evaluation and contact purposes related to employment opportunities. You may exercise your rights of access, rectification, or deletion at any time. At ManpowerGroup, we promote an inclusive and diverse culture based on respect and equal opportunity.-Requirements- Minimum Education: Tertiary 1 year of experience